Lucent Technologies 108522426 manual Hold, Conference, Transfer

Call Handling

Hold

When you have a call or conference on hold, your telephone beeps once each minute and the display briefly shows Call on Hold.

1.Press the Hold button to put a call on hold.

Do not press the Drop button to end a conference while the call is on hold.

2.To return to the call or conference on hold, press the flashing ICOM, SA, or line button that is holding the call.

Conference

A conference call can have up to three inside participants, including yourself, and up to two outside participants.

1.Dial the first outside number or extension. Announce the call.

2.Press the Conf button to put the call on hold.

3.Select an ICOM, SA, or numbered line button.

4.Dial the next number or extension, or press the DSS button.

5.Announce the call and press the Conf button.

6.Repeat Steps 2–5 for each participant.

•Press the Drop button and line button to drop any participant added.

•Press the Hold button to temporarily leave the conference. Then press any participant’s line to rejoin the confer- ence.

7.To end the conference, hang up.

!SECURITY ALERT:

If the system selects an SA Voice button when you add a conference participant, you hear a beep instead of ringing after you dial the extension. If the call is not answered and you press the Conf button to complete the call, your conversation with other conference participants is broadcast on that extension’s speakerphone. To prevent this, be sure to drop an unanswered extension that you’ve called on an SA Voice button.

Transfer

Ask your System Manager whether your system is programmed for one-touch transfer with automatic completion. For information about Auto Dial buttons, see p. 20. If your co-worker is unavailable, consider using Barge-In (p. 21), Paging (p. 25), Park

(p. 25), or Camp-On(p. 22).

To transfer a call with one-touch transfer and automatic completion:

Press the DSS or Auto Dial button for the co-worker to receive the call. You do not announce the call.

To transfer a call with one-touch transfer without automatic completion:

1.Press the DSS or Auto Dial button for the co-worker to receive the call.

2.Announce the call and hang up.

To transfer a call without one-touch transfer or automatic completion:

1.Press the Transfer button.

2.Press the DSS or Auto Dial button or dial the extension for the co-worker to receive the call.

3.Announce the call and hang up.

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