Lucent Technologies 108522426 manual Barge-In, Callback & Line Request

Often-Used Features

Auto Dial (continued)

To use an Auto Dial button:

1.Do one of the following:

•To make a ringing call to an inside or outside number, press the pro- grammed Auto Dial button

•To make an inside voice-announced call, press an ICOM Voice or SA Voice button and then press the inside Auto Dial button.

2.The call is dialed automatically. If it’s a voice-announced call, talk after the beep.

Barge-In

If you use this feature often, ask your System Manager to program a Barge-In button on your console.

If a co-worker is on the telephone or using Do Not Disturb, use Barge-In to reach that person in an emergency or if you have special instructions to interrupt. When the extension is busy, you hear a tone and Barge-In connects you to the call; if your co- worker is using Do Not Disturb, his or her telephone rings.

You cannot use Barge-In on the following:

•A conference call, if the conference already has the maximum number of participants. (You hear a fast busy signal.)

•Telephones that have forwarded calls by using Coverage, Forward, or Follow Me. (You hear ringing at the extension you are calling.)

•Telephones that have Privacy in use. (You hear a fast busy signal.)

•Telephones that are being programmed. (You hear ringing at the extension you are calling.)

•Telephones in the process of dialing. (You hear a fast busy signal.)

To use Barge-In:

Do one of the following:

•Press the programmed Barge-In button.

•Press the Feature button and select

Barge In [Barge].

Callback & Line Request

Your system has two features that you can use when an outside line or extension is busy. These features give you access to the line or extension when it becomes available.

On telephones with SA buttons, use Callback to reach:

•Busy outside lines on SA buttons, when you dial the dial-out code and hear the fast busy signal.

•Busy extensions, when you dial and hear the busy signal.

On telephones with ICOM buttons, use:

•Line Request to reach a busy outside line when you lift the handset or press the Speaker button and do not hear dial tone.

•Callback for busy extensions.

To use Callback when you hear the busy (extension) or fast busy (outside line) signal:

1.Do one of the following:

•Press the programmed Callback button.

•Press the Feature button and dial 55.

2.If you are trying to reach an outside line, dial the outside telephone number.

3.After you hear five short beeps, hang up. When the line or extension is free, you hear a long ring and three short rings.

4.Lift the handset or press the Speaker button. You hear dial tone, and the system dials the call.

To cancel a Callback request:

1.Press the same line button you pressed when you tried to make the call. (The line will have a flashing green light.)

2.Lift the handset and press the Drop button.

3.Press the same line button again.

To use Line Request:

1.When outside lines are busy, hang up and press the line button you want to use. Do not lift the handset or press the Speaker button.

2.When a line is available, the telephone beeps. Lift the handset or press the Speaker button.

3.Dial the outside number.

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