Magma P13RR-TEL user manual Magma Debug Utility

M A G M A

MAGMA Debug Utility

Occasionally, Magma Technical Support may request Windows users to produce and email a MAGMA debug log file to help them resolve your problem. This file should be emailed to support@magma.com. This file should have a “.log” file extension. To create the *.log file, follow these instructions:

1.Locate a file called dbgview.exe on the MAGMA CDROM.

2.Double-click on the file dbgview.exe

3.While the dbgview screen is open, locate and double-click on a file called dump.exe on the MAGMA CDROM.

4.Switch back to the dbgview screen, which is now filled with data.

5.Save this file and email to support@magma.com upon request.

Include your Name and the Date the log was created in the file name. Then email it to Technical Support.

Use the “Save as type” drop-down arrow to select a file type of (*.LOG).

Chapter 8 How to Get More Help 37