Matrox Electronic Systems 10760-101-0200 manual Troubleshooting, Common problems and solutions

38Appendix A: Troubleshooting

Troubleshooting

If you have problems using your Matrox Meteor-II board, please try the following:

•Check for disconnected power cords.

•Read the Common problems and solutions section in this chapter.

If your problem is not addressed in this chapter or if the solutions suggested don’t work for you, contact your local Matrox representative, Matrox Sales Office, or the Matrox Imaging Customer Support Group.

Common problems and solutions

Installation Problems

!Board service fails to start

This could happen due to the following two reasons:

•The MIL Matrox Meteor-II drivers are not installed correctly.

-When the board fails to start under Windows NT, your computer will prompt you to go to the Event Viewer utility to identify the device that was unable to start. Click the Devices icon in the Control Panel. In the Devices dialog box, find your Matrox frame grabber in the presented list. If the Startup column reads Automatic, and the Status column is blank, the driver can be started by clicking the Start button.

-When the board fails to start under Windows 2000, the driver might not have started. Right-click on My Computer, and select Manage from the presented menu. From the Computer Management explorer window, display the System Tools and then the Device Manager. If you do not see a Matrox Meteor-II device under Matrox Imaging Adapters, you will have to reinstall the driver.

If the above solution for your operating system does not work, try the following.

-The driver also might not start due to too much or insufficient allocation of DMA memory. To address this problem, re-allocate DMA memory using the included milconfig.exe utility.