38 Appendix A: Troubleshooting
Troubleshooting
If yo u ha ve pro bl ems usi ng you r Ma tr ox M ete or -II boa rd , pl eas e t ry the fol lo win g:
• Check for disconnected power cords.
• Read the Common problems and solutions section in this chapter.
If your problem is not addressed in this chapter or if the solutions suggested don’t
work for you, contact your local Matrox representative, Matrox Sales Office, or
the Matrox Imaging Customer Support Group.
Common problems and solutions
Installation Problems
!Board service fails to start
This could happen due to the following two reasons:
• The MIL Matrox Meteor-II drivers are not installed correctly.
-When the board fails to start under Windows NT, your computer will prompt
you to go to the Event Viewer utility to identify the device that was unable to
start. Click the Devices icon in the Control Panel. In the Devices dialog box,
find your Matrox frame grabber in the presented list. If the Startup column
reads Automatic, and the Status column is blank, the driver can be started by
clicking the Start button.
-When the board fails to start under Windows 2000, the driver might not have
started. Right-click on My Computer, and select Manage from the presented
menu. From the Computer Management explorer window, display the System
Tools and then the Device Manager. If you do not see a Matrox Meteor-II
device under Matrox Imaging Adapters, you will have to reinstall the driver.
If the above solution for your operating system does not work, try the following.
-The driver also might not start due to too much or insufficient allocation of
DMA memory. To address this problem, re-allocate DMA memory using the
included milconfig.exe utility.