Main
Reference and Configuration Manual Volume 1, Reference Information
About This Manual
Who Should Read This Manual
Installation and Service Manual
System Implementation Guide
How to Use This Manual
Worksheets
Navigation Aids
Which Document Do I Use?
Page
What If Information Is Missing?
Release Notes
How Do I Obtain the Documents I Need?
Conventions Used in This Manual
User Advisories
Before You Start
Console Tips and Techniques
Viewing Menus
Accepting Defaults
Quitting an Entry Session
1 Using NuPoint Voice Software
Procedures
Applications
line group
Call placement
Message delivery
Paging
Modifiers
line group
inactive configuration
active configuration
Online configuration
Page
NuPoint Voice Enhanced SMDI Integration Manual
Billing and Reports
Worksheets
NuPoint Messenger Server Software at a Glance
2 NuPoint Voice Application
Overview
variations
Procedures
Default Software Configuration
NuPoint Voice Application Worksheet
Configuration Types
Offline configuration
Online configuration
activate the configuration
inactive configuration
active configuration
Configuring the Application
Day and Night Hours
Start Time of the Work Day
End Time of the Work Day
0, 3, 3, 7, 3 3, 3, 3, 10,
Weekend Days Table
Mailbox Dialing Plan
Optional Star Prefix Dialing Plan
PBX Considerations
3,3,3,3 3 3,3 3,3
, , ,
Dial-by-Name
Dialing Plan
Name Dialing Sequence
Matching Threshold
Exact Match Break
Single Digit Access
Suppressing Mailbox Numbers
Dial-by-Name Database
Same Digit for Dial-by-Name and Mailbox Numbers
Transfers and Attendants
Attendants Transfer String and System Attendants Extension
Key_0 for Attendant Transfer During Greeting
Pre-Company Name Dial String
Pre-Mailbox Greeting Dial String
Wait Prompt
Administrators Mailbox Number
Attendants Mailbox Number
Multiple Attendants Mailboxes
Disabling the Attendants Mailbox
Default Language for Prompts
NP TDD for the Hearing Impaired
Configuring NP TDD
NP TDD Configuration Note 14
Effect of NP TDD on Other Server Features
Answer Delay
Mailbox Passcodes
Using the NuPoint Voice Application
Activate Changes
Create Mailboxes
Record a Company Greeting
Test the Configuration
3 DID NuPoint Voice Application
Overview
Procedures
DID NuPoint Voice Application Worksheet
Defining a Line Group
Line Group Number
Group Name
Line(s) in Group
Configuring the Application
Digits Expected
Digits Absorbed
Offset (+/-)
Day and Night Hours
Mailbox Dialing Plan
Transfers and Attendants
Pre-Company Name Dial String
Pre-Mailbox Greeting Dial String
System Attendants Extension (Optional)
Wait Prompt
Mailbox Passcodes
Default Language For Prompts
Answer Delay
Making a Phoneline Exception for Wink Start
Using the DID NuPoint Voice Application
Activating Changes
Creating Mailboxes
Testing
Usage Considerations
by
Paging
Message Delivery
Call Placement
Summary of Configuration Requirements
NuPoint Voice Configuration Data
Mailbox Configuration Data
Pager Application Worksheets
Guidelines for Port Allocation
Line Group Information
Line Group Number
Group Name
Line(s) in Group
Pager Systems Supported
Configuring a Dial String
Paging
Message Delivery and Call Placement
Translate Operations to a Dial String
Page
Mailbox Configuration
General Considerations
Creating or Modifying Mailboxes for a Pager Application
Pager System Access Code
Pager Number
Post-Pager Number
Pager Frequency
Alternate Pagers
both
Paging and Message Delivery in the Same Mailbox
Other Mailbox Parameters
Pager interval
Busy pager attempts
Busy pager interval
Page
Pager Re-Queue
Changing an LCOS Definition
Pages Per Billing Period
PagingPhone Length
Receipt Retention, Regular
Action at the End of a Dial String
Voice Pager Code in the Dial String
Greet Code in the Dial String
Message Delivery Considerations
Changing an FCOS Definition
Change Weekday/Weekend Schedule
Pager Re-Queue
Changing an LCOS Definition
Action at the End of a Dial String
Noisy Switching Equipment
Answer Supervision Code in the Dial String
Call Placement Considerations
Page
Call Placement Pager Access Type
Pager Application Examples
Paging Examples Pager Dial Strings
Outside Access Code
Pager Company Telephone Number
Individual Pager Number
Display Number
Other Activation Codes
Example 1: A DID Tone Pager
Example 2: Non-DID Display Pager
Example 3: DID Display Pager
Example 4: Voice Pager
Message Delivery Example
Call Placement Example
Testing the Configuration
Testing Paging
NuPoint Messenger Installation and Service Manual.
Testing Alternate Pager Activation
Testing Message Delivery
Testing Call Placement
Successful vs. Unsuccessful Outdialing
Successful Outdialing
Unsuccessful Outdialing
Billing Considerations
Outdial Billing
and
NuPoint Messenger Installation and Service Manual
Individual Rates
User Telephone Interface
Paging and Message Delivery Telephone Interface
Call Placement Telephone Interface
Passcode Protection
5 Message Waiting Application
DTMF-to-PBX Message Waiting Indicators
DTMF-to-PBX Message Lights Worksheet
Configuring the PBX
Configuring the Application
Line Group Information
Line Group #
Group Name
Line(s) in Group
Initial Dial Tone Detection
PBX Special Access Code
Dial Tone Confirmation
Pre-DN On or Off String
Suppress Updates to MWL
Post-DN ON or OFF String
Wait for Dial Tone
Enable Alternate Code
Testing
RS-232 Message Waiting Indicators Interfaces
Serial Port or Modem Requirement
RS-232 Message Waiting Indicators Interface Worksheet
Pre-Programmed Interfaces
SL-1 Background Terminal Facility
Specialized Message Waiting Indicator Systems
AC Message Lamp
Tip and Ring Message Waiting Lamps
Video Dispatch
Optional Features
Page
Post-DN On String
Post-DN Off String
Department Code as DN?
Unplayed Number Sent?
Delay After Post-DN String
Modem Result Code
Testing
6 Mailboxes
Page
Page
Page
Page
Page
Outside Callers vs. Mailbox Owners
user
mailbox owner
owner
outside caller
Page
Page
Mailbox Maintenance
Mailbox Worksheets
feature bits
Classes of Service
The NP Net Digital Network
Enhanced SMDI Integ ation Manual. r
Names and Greetings
Distribution Lists
Overview
Mailbox Owner Distribution Lists
Master Lists
Distribution Lists and Special Mailboxes
Nesting Distribution Lists
Distribution List Interaction With FCOS
Distribution List Interaction With LCOS
Distribution List Interaction With GCOS
Mailbox Settings for Distribution Lists
List Maintenance
Other Mailbox Configuration Parameters
Variable Length Mailbox Numbers
Configuration Considerations
Integrations Supported
Server Time-and-Date Stamp for Messages
Time Zone Offset
Mailbox Configuration Parameters
Example of Use
Unplayed Messages and Message Receipts
Unplayed Messages
Message Receipts
Types of Mailboxes in a Typical Installation
Standard Mailboxes
Special Mailboxes
Administrators Mailbox
Attendants Mailbox
Broadcast Mailboxes
Broadcast Message Mailbox
only
Broadcast Greeting, Name, or Passcode Mailbox
Greeting
Name
Passcode
Multiple Mailbox Greetings
Broadcast Message Waiting Status
Example of Use
Configuration Requirements
Incompatibility With Broadcast Message Feature
Combining Broadcast Mailbox Types
Limits
Non-Delivery Receipts
Chain Mailbox
Check-In/Check-Out Mailboxes1958
Greeting-Only Mailboxes
Guest Mailboxes
NP OnDemand Template Mailboxes
Rotational Mailbox
Period-Type Rotational Mailboxes
Index-Type Rotational Mailboxes
Messages
Greetings
Mailbox Status
Nested Rotational Mailboxes
Page
Members
Template (NP Forms) Mailboxes
Tree Mailboxes
Types of Child Mailboxes
Server Assigns Caller Input Digits
More Than Nine Child Mailboxes
Routing of Calls
Shared Extension Mailbox
NP Receptionist Considerations
Tree Mailbox Diagram
Mailbox No.
FCOS
List
Billing Outdials to an Account or Long Distance Carrier
Applicable Outdial Types
Configuration Summary
Example
The mailbox owner would dial a number such as:
The system dial number thus:
7 Features Class of Service
Chapter 7 - Features Class of Service
tegration Manual.
8 Other Classes of Service
NP Net
Procedures
Default LCOS
Page
LCOS for the Administrators and Attendants Mailboxes
Interaction Between an LCOS and FCOS
Using the Worksheet
Numbering an LCOS
Selecting the Prompts Language
LCOS Parameter Descriptions
Page
Caller Message Length
Maximum Login Time
Maximum NP View Inactivity Timeout
Network Queue Message Count,
NP Net Digital Networking Manual.
Page
Page
Page
Max Recipients Count
Max Number of Distribution Lists
Min Number of Recipients for Receipt Summary
Minimum Billed Number Length
Max Hours to Wait for Reply From NIB
Page
Page
Fax Delivery Retry Interval
Mailbox & Message Retention Limit Menu
LCOSs and Automatic Purging
Mailbox Retention
Played Message Retention
Unplayed Message Retention
Urgent Message Retention
Cut-Through Paging Receipt Retention
Receipt Retention
Played Fax Message Retention
Unplayed Fax Message Retention
Group Class of Service
Overview
Procedures
How a GCOS Works
Bitmapped GCOSs
Affinity Group GCOSs
Guidelines for Deciding Which Type of GCOS to use
Dial-by-Name Considerations
Recommendations for Degrees of Flexibility
One-Way Communication Using an Empty GCOS
Interaction Between a GCOS and FCOS
Configuration Requirements
Restriction Class of Service
Overview
Procedures
Default RCOS
Sequence of NPA/NXX Screening
Screening Examples
If a dial string is 914084283558, the system:
If a dial string is 2551234, the system:
If a dial string is 14154244567, the system:
If a dial string is 95551212, the system:
If a dial string is 15102265678, the system :
Configuration Requirements
Configuration Requirements for System-Wide Parameters
Configuration Requirements for RCOS-Specific Parameters
Home NPA
Digits to Be Absorbed
Exact Match Database
NPA Database
9 Administration by Phone
Telephone Administration Timing
Passcode Protecting the Administrators Mailbox
Recording a Name for the Administrators Mailbox
Adding a New Mailbox
AC Message Lamp Address Codes
Deleting a Mailbox
Modifying a Mailbox
Setting Mailbox Passcode and Tutorial
Setting the Server Clock
Performing Backup to Diskette
Reporting Usage Statistics
10 Server Security
Overview
Procedures
Protection From Outside Abuse
Existing Mailboxes
New Mailboxes
Line Groups
Telephone Answering
Audiotext (Tree Mailboxes)
Protection From Mailbox Owner Abuse
Line Groups
Mailbox Usage
Messaging
Outdials
FPSA and Server Administration
Console
User ID
root
Password
Modem
Security Reports and Audit Trails
Mailbox Reports
Audit Trail
Functionally Partitioned System Administration
Using FPSA
Password
Permission Categories
only
Login Incorrect or Permission Denied
oot
System Superuser
r
System Administrator
Console User
Activating FPSA
Configuring FPSA
Deactivating FPSA
11 Billing
Setting Rates
Full-Screen Interface
A D J U S T B I L L I N G R A T E S Page 7 Rate Low Usage
Boundary
High Usage
Figure 11-1 Full Screen Interface for Billing Rates
Scrolling Menu Interface
Gathering Data
Installation and Service Manual.
Billing Reports
Configuration Requirements for Billing
Current Billing Rates
Billing Worksheet
Mailbox Accesses
Base Rates
Connect Time
Measurement Method
Calculation of Charges
Disk Usage
Measurement Method
Messages Received
Network Rates
Pager Calls
Adjusting Pager Call Rates in Mid-Cycle
Low Usage Rates, Low/High Boundary, High Usage Rate Message Delivery Billing Considerations
Adjusting Rates
Termination of Paging
}
12 Reports
Installation and Service Manual,
Output Options
Procedures
Logfiles
Page
Statistics Reports
every
Group Usage Report
Reading the Standard Group Usage Report
Port Group
Page
Reading the Group Usage Summary Report
Line Group Usage Report
Reading the Line Group Usage Report
Page
Line Usage Report
Reading the Standard Line Usage Report
DAY=01 LINE = 1:3:0
TOTAL
USAGE
SECONDS
CALLS
HIGHEST USAGE
LOWEST USAGE
Message Usage Report
Reading the Standard Message Usage Report
MESSAGE HOUR = 07
AVERAGE
MESSAGE FREE
PERCENT USED
Reading the Message Usage Summary Report
Speech Usage Report
Reading the Standard Speech Block Usage Report
SPEECH HOUR = 15
AVERAGE
BLOCKS FREE
PERCENT USED
Reading the Speech Usage Summary Report
Fax Group Usage Report
Reading the Fax Group Usage Report
DAY=01 HOUR=08
TRANSACTIONS
TOTAL USE
NO RESOURCE COUNT
ATB SECONDS
ATB COUNT
Reading the Fax Group ATB Summary Report
Complete Summary Report
Page
Page
MESSAGE NUMBERS
SPEECH BLOCKS
ACCOUNT SECTORS
PROMPTS
Virtual Drive Statistics Report
Page
Verify Reports
Installation and Service Manual
Page
Page
Billing Reports
Current Billing Rates
Billing Report
Billing Report of a Greeting-Only Mailbox
Mailbox Blocked Report
Page
Previous Billing Report
Termination Report
Configuration and Usage Reports
Application and Optional Feature Configuration
Page
Mailbox Configuration
Mailbox Data Report
Page
Mailbox Search Utility Report
Mailbox Usage
Mailbox Data Inquiry Report
Mailbox Block Inquiry Report
Total Speech and Account Breakdown Report
Idle Mailboxes Report
Mailbox Totals Report
Phoneline Exceptions
Pager System Parameters
NP Receptionist Optional Feature
Receptionist Day/Night Treatment Types Report
Pre-Extension Dial Strings Report
List of Authorized Users
History File
Operational Parameters for a Hard Disk
Phonebook Report
Glossary