Mitel NuPoint Messenger Technical Documentation - Release 7.0
A mailbox owner can log into a chain mailbox and change the mailbox name, greeting, and
passcode, but cannot make messages, or create or use distonbution lists.
Check-In/Check-Out Mailboxes1958
These mailboxes are used by hotels.
A check-in mailbox is a special mailbox that manipulates other mailboxes. When a check-in
mailbox is accessed, the server prompts for the mailbox number to be checked in, then prompts
the caller (usually a hotel or motel attendant) to record a name and enter a passcode for the
mailbox. More than one desk clerk can call into a single check-in mailbox at one time, so it is
unnecessary to create more than one check-in mailbox for your server.
A check-out mailbox is the counterpart of the check-in mailbox. When the attendant calls a
check-out mailbox, the server prompts for the mailbox number to be checked out. It then gives
the attendant the choice of either keeping or discarding any messages left in the mailbox. Finally,
the server purges the guest’s name, greeting and passcode, and follows the attendant’s
command about messages. The mailbox is then ready to be checked in for the next guest.
A check-out mailbox must also be created to use the hotel check-in/check-out feature of the
server.
Greeting-Only Mailboxes
When a caller reaches a Greeting-Only mailbox, the server plays the greeting and then hangs up.
Greeting-Only mailboxes are established by assigning FCOS 6 (Greeting Only) or a similar FCOS
to them.
To illustrate a use of a Greeting-Only mailbox, imagine that a theater manager wants callers to
hear an announcement of show times. The manager would create a mailbox with this FCOS, call
the mailbox, log in, then record a greeting.
The mailbox user can change the mailbox name, greeting, and passcode but cannot create or
use distribution lists. No one can make messages for or give messages to a Greeting-Only
mailbox.
A Greeting-Only mailbox must have a greeting; otherwise the server considers the mailbox
invalid. To log into a Greeting-Only mailbox that does not have a greeting, press the star (*) key
on the phone key pad; then enter the mailbox number. You may choose to remove feature bit
066 (Login during greeting in Greeting-Only mailbox) after you record a greeting for the mailbox.
Guest Mailboxes
A guest mailbox is one that is assigned to each guest, typically in a hotel or motel. You establish
a guest mailbox by assigning an FCOS, such as the Lodging FCOS described in the Feature
Classes of Service chapter, to it. These mailboxes are particularly appreciated by users who
might be unfamiliar with voice messaging systems, and their uninitiated callers.
The guest does not need to do any kind of mailbox set-up, such as recording a name and
passcode, before using the mailbox.
The server can usually be integrated with the hotel/motel telephone system to allow the user to
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