Mitel 2700-1398-B1 Multiple Attendants Mailboxes

Mitel NuPoint Messenger Technical Documentation - Release 7.0

follows:

99 9999999

999 99999999

9999 999999999

99999 9999999999

999999 99999999999

Since the default dialing plan is 3,3,3,3,3,3,3,3,3, the default attendant’s mailbox number is 999. If

the ninth position digit is changed to any number between 2 and 11, the default attendant’s

mailbox number should be changed to the corresponding 9.....9 number. An error message is

generated if the number does not match the mailbox dialing plan.

The attendant’s mailbox can be any mailbox number on the server; but if you select a mailbox

number other than one of the defaults, you must create the mailbox before it can be used. The

mailbox number you select must be allowed by the Dialing Plan.

Note: For server security, you should change the attendant’s mailbox number from the default. (See

“Mailboxes” in the task list for attendant’s mailbox procedures, Volume 2 of this manual.)

The attendant’s mailbox also has special privileges:

• Its greeting is the message of the day. This message is heard by all mailbox owners whose

FCOSs include feature bit 043 immediately after they log in. The message is played twice

(after two separate logins), the first time hard-played and the second time soft-played. (Hard-

played prompts cannot be interrupted; soft-played prompts can.)

• The message of the day is stored only in the attendant’s mailbox. Once it has been deleted,

no mailbox owners hear the message, even if they have not logged in since the last message

was created. Conversely, if an old message of the day is not deleted, or replaced by a new

message, all newly created mailboxes receive the outdated message. For procedures on

enabling and disabling the message of the day, see “NuPoint Voice Application” in the task

list, Volume 2 of this manual.

• A customized site tutorial greeting can also be recorded from the attendant’s mailbox. When

the system administrator presses G to record a company greeting, the server prompts, “Press

M to record the message of the day; press T to record a site tutorial.” See “NuPoint Voice

Application” in the task list for procedures on recording a site tutorial, Volume 2 of this

manual.

• When outside callers access the message center, they are prompted to “Please enter a

mailbox number or wait” after the company greeting is played. Callers who wait (because

they have rotary dial phones, or do not know the correct mailbox number, for example) are

then prompted, “Please leave your name, the name of the person you are calling, and a

message.” These unaddressed messages go into the attendant’s mailbox.

Multiple Attendant’s Mailboxes

If a large number of unaddressed messages is expected, up to five Attendant’s Mailboxes may be

configured by entering the mailbox numbers, separated by commas (for example, 999, 910, 911,

912, 913). The message of the day and the site tutorial can be made only from the first

attendant’s mailbox that is configured; the other mailboxes are used only for storing unaddressed

messages. When the first mailbox is full, NuPoint Voice begins using the second mailbox until it is

full, and so on until all attendant’s mailboxes are full.

You can configure any mailbox as the attendant’s mailbox by entering the mailbox number in this

field. If you select a mailbox number other than one of the defaults, you must create the mailbox

before it can be used. (See “Mailboxes” in the task list.)