Mitel NuPoint Messenger Technical Documentation - Release 7.0
Each mailbox in distribution list 01 always reflects the message waiting status of the main
mailbox, regardless of how many messages are in that destination mailbox. Therefore, you may
want to assign a separate mailbox to users for their messages and reserve the destination
mailbox simply to notify them a message is in the main mailbox.
Incompatibility With Broadcast Message Feature
A mailbox can either send its messages or its message waiting status to the mailbox in its
distribution list 01, but not both. This means the FCOS assigned to a mailbox cannot have both
of these feature bits:
• 122 (Define broadcast mailbox)
• 134 (Broadcast message waiting only)
Combining Broadcast Mailbox Types
In addition to being a standard mailbox, a broadcast greeting, name, or passcode mailbox can
also be a tree mailbox. A broadcast greeting, name or passcode mailbox can itself be a
broadcast message mailbox that contains different broadcast lists for messages and greetings.
To have both messages and greetings broadcasted to the same list of recipients, it is necessary
to make distribution lists 01 and 09 identical. List 01 controls the messages broadcasted to
recipients, and list 09 controls the greeting, name, or passcode broadcasted to recipients.
Limits
Standard server limits on greeting and name length also restrict the broadcast greeting or name
lengths for the sending mailbox; limits for recipient mailboxes are ignored.
Greetings will not be broadcasted when modified through the console Greeting Copy/Delete
Menu at the server maintenance console.
Statistical or billing information is not available for broadcast greeting activity.
Non-Delivery Receipts
Non-delivery receipts are deposited in the broadcast mailbox under any of the following
conditions:
• The recipient mailbox does not have the appropriate bit in its FCOS to receive a broadcasted
greeting or name.
• A remote recipient mailbox could not be reached because of network blockage.
• A greeting could not be copied or recorded for a mailbox (local or remote) for miscellaneous
reasons.
Chain Mailbox
Chain mailboxes play a greeting, then route calls to the mailbox selected by the caller. The chain
mailbox itself cannot accept messages from users or callers. Chain mailboxes are useful for
routing incoming callers. For example, a chain mailbox greeting could say, “Welcome to the
Acme Company Credit Department. If you are calling about new home mortgages, enter 100 on
your pushbutton phone. If you want to refinance your existing mortgage, enter 110. For car and
truck loans, enter 120. If there is a problem with your credit report, enter 130. If you wish to
speak to an operator, or have a rotary phone, please wait.” The caller can then dial the
appropriate mailbox number and be transferred to it.
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