Mitel NuPoint Messenger Technical Documentation - Release 7.0
mailbox, it directs the new owner to record a name and greeting, and to set a passcode. There
are times when mailbox owners do not want to hear the tutorial (for example, if they are setting up
a series of tree mailboxes for directory assistance). The Set Passcode/Tutorial option from the
Mailbox Maintenance menu is used to disable (or enable) a standard tutorial, when desired.
Instead of the standard tutorial, customized information tailored to an individual installation can be
recorded in the attendant’s mailbox and played for new mailbox owners. This is a site tutorial, a
greeting typically recorded by a server administrator.
Unplayed Messages and Message Receipts
The server offers customers message processing flexibility in two related areas:
• Defining unplayed messages
• Controlling when the server sends receipts

Unplayed Messages

Feature bit 145 (Message stays in original queue) determines how the server classifies a
message if a mailbox owner does not explicitly keep a message (by pressing K) or discard it (by
pressing D).

Message Receipts

Feature bit 147 (Send receipt after full play) controls whether the server waits for a mailbox owner
to explicitly keep a message (by pressing K) or discard it (by pressing D) before sending a receipt
to the sender of that message. The server makes this decision only after a mailbox owner plays
the entire message.
The presence of this feature bit works on a partially played message exactly as it does on a
completely played message. Otherwise, it would be possible for the server to put a partially
played message into a mailbox owner’s saved queue but not send a receipt.
147 has an effect only when it and feature bit 145 are in the same FCOS. Refer to the Features
Class of Service chapter for more information on how these two feature bits interact.
Types of Mailboxes in a Typical Installation
Besides standard mailboxes, a server typically has an administrator’s mailbox, up to five
attendant’s mailboxes, and other special mailboxes. Basically, special mailboxes have all the
characteristics of standard mailboxes, plus special privileges and capabilities.

Standard Mailboxes

A standard mailbox is a collection point for voice messages. It also has greetings and prompts
associated with it and can be configured to provide an array of capabilities related to voice
messaging. The classes of service mentioned earlier are the means by which you can configure
mailboxes to provide the desired capabilities.
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