Mitel 2700-1398-B1 5 Message Waiting Application

Mitel NuPoint Messenger Technical Documentation - Release 7.0

5 Message Waiting Application

This chapter describes the two standard message waiting applications in a NuPoint Messenger

server that can turn PBX message waiting indicators on and off, and explains how to use the

appropriate worksheet for configuring the desired application. Topics covered include:

• DTMF to PBX MWI Worksheets and Configuration

• RS-232 MWI Worksheets and Configuration

• Pre-Programmed and Programmable Interfaces

• PBX Information

• Testing

Note: Many PBX integration optional features have their own method for turning message waiting

indicators on and off, and do not use the functions discussed in this chapter.

Overview

Two message waiting applications can be used when an integration itself does not handle

message waiting indicators. The two applications, DTMF-to-PBX Message Lights and RS-232

Message Waiting Indicators Interfaces, allow the server to turn PBX message waiting on and off.

• DTMF-to-PBX uses one or more line card ports to send DTMF signals over the telephone

lines

• RS-232 uses one or more serial ports to send signals to the PBX over an RS-232 data link or

modem between the server and the PBX.

You may wish to refresh or supress the message waiting indicators. Reach the Supress/Refresh

MWI menu from the Main Menu by selecting (S) System Manitenance, (R) Reconfiguration, then

(C) Supress/Refresh MWI.

At the Supress/Refresh MWI menu, you can set parameters to refresh some or all message

waiting indicators, supress message waiting indicators for specific MWI types, and view the

current MWI types and settings. When you set the first and last mailboxes, be sure that the range

is a maximum of 2400 mailboxes.

Procedures

These procedures are located in Volume 2 of this manual.

Procedure Number

DTMF-to-PBX Message Waiting Indicator Configuration CP 3323

Programmable RS-232 Interface Configuration CP 3324

Pre-Programmed RS-232 Interface Configuration CP 3325

Assign Message Waiting Indicators to a Mailbox CP 5031

©Copyright 2002, Mitel Networks Corporation 66

Contents

Main Reference and Configuration Manual Volume 1, Reference Information About This Manual Who Should Read This Manual Installation and Service Manual System Implementation Guide How to Use This Manual Worksheets Navigation Aids Which Document Do I Use? Page What If Information Is Missing? Release Notes How Do I Obtain the Documents I Need? Conventions Used in This Manual User Advisories Before You Start Console Tips and Techniques Viewing Menus Accepting Defaults Quitting an Entry Session 1 Using NuPoint Voice Software Procedures Applications line group Call placement Message delivery Paging Modifiers line group inactive configuration active configuration Online configuration Page NuPoint Voice Enhanced SMDI Integration Manual Billing and Reports Worksheets NuPoint Messenger Server Software at a Glance 2 NuPoint Voice Application Overview variations Procedures Default Software Configuration NuPoint Voice Application Worksheet Configuration Types Offline configuration Online configuration activate the configuration inactive configuration active configuration Configuring the Application Day and Night Hours Start Time of the Work Day End Time of the Work Day 0, 3, 3, 7, 3 3, 3, 3, 10, Weekend Days Table Mailbox Dialing Plan Optional Star Prefix Dialing Plan PBX Considerations 3,3,3,3 3 3,3 3,3 , , , Dial-by-Name Dialing Plan Name Dialing Sequence Matching Threshold Exact Match Break Single Digit Access Suppressing Mailbox Numbers Dial-by-Name Database Same Digit for Dial-by-Name and Mailbox Numbers Transfers and Attendants Attendants Transfer String and System Attendants Extension Key_0 for Attendant Transfer During Greeting Pre-Company Name Dial String Pre-Mailbox Greeting Dial String Wait Prompt Administrators Mailbox Number Attendants Mailbox Number Multiple Attendants Mailboxes Disabling the Attendants Mailbox Default Language for Prompts NP TDD for the Hearing Impaired Configuring NP TDD NP TDD Configuration Note 14 Effect of NP TDD on Other Server Features Answer Delay Mailbox Passcodes Using the NuPoint Voice Application Activate Changes Create Mailboxes Record a Company Greeting Test the Configuration 3 DID NuPoint Voice Application Overview Procedures DID NuPoint Voice Application Worksheet Defining a Line Group Line Group Number Group Name Line(s) in Group Configuring the Application Digits Expected Digits Absorbed Offset (+/-) Day and Night Hours Mailbox Dialing Plan Transfers and Attendants Pre-Company Name Dial String Pre-Mailbox Greeting Dial String System Attendants Extension (Optional) Wait Prompt Mailbox Passcodes Default Language For Prompts Answer Delay Making a Phoneline Exception for Wink Start Using the DID NuPoint Voice Application Activating Changes Creating Mailboxes Testing Usage Considerations by Paging Message Delivery Call Placement Summary of Configuration Requirements NuPoint Voice Configuration Data Mailbox Configuration Data Pager Application Worksheets Guidelines for Port Allocation Line Group Information Line Group Number Group Name Line(s) in Group Pager Systems Supported Configuring a Dial String Paging Message Delivery and Call Placement Translate Operations to a Dial String Page Mailbox Configuration General Considerations Creating or Modifying Mailboxes for a Pager Application Pager System Access Code Pager Number Post-Pager Number Pager Frequency Alternate Pagers both Paging and Message Delivery in the Same Mailbox Other Mailbox Parameters Pager interval Busy pager attempts Busy pager interval Page Pager Re-Queue Changing an LCOS Definition Pages Per Billing Period PagingPhone Length Receipt Retention, Regular Action at the End of a Dial String Voice Pager Code in the Dial String Greet Code in the Dial String Message Delivery Considerations Changing an FCOS Definition Change Weekday/Weekend Schedule Pager Re-Queue Changing an LCOS Definition Action at the End of a Dial String Noisy Switching Equipment Answer Supervision Code in the Dial String Call Placement Considerations Page Call Placement Pager Access Type Pager Application Examples Paging Examples Pager Dial Strings Outside Access Code Pager Company Telephone Number Individual Pager Number Display Number Other Activation Codes Example 1: A DID Tone Pager Example 2: Non-DID Display Pager Example 3: DID Display Pager Example 4: Voice Pager Message Delivery Example Call Placement Example Testing the Configuration Testing Paging NuPoint Messenger Installation and Service Manual. Testing Alternate Pager Activation Testing Message Delivery Testing Call Placement Successful vs. Unsuccessful Outdialing Successful Outdialing Unsuccessful Outdialing Billing Considerations Outdial Billing and NuPoint Messenger Installation and Service Manual Individual Rates User Telephone Interface Paging and Message Delivery Telephone Interface Call Placement Telephone Interface Passcode Protection 5 Message Waiting Application DTMF-to-PBX Message Waiting Indicators DTMF-to-PBX Message Lights Worksheet Configuring the PBX Configuring the Application Line Group Information Line Group # Group Name Line(s) in Group Initial Dial Tone Detection PBX Special Access Code Dial Tone Confirmation Pre-DN On or Off String Suppress Updates to MWL Post-DN ON or OFF String Wait for Dial Tone Enable Alternate Code Testing RS-232 Message Waiting Indicators Interfaces Serial Port or Modem Requirement RS-232 Message Waiting Indicators Interface Worksheet Pre-Programmed Interfaces SL-1 Background Terminal Facility Specialized Message Waiting Indicator Systems AC Message Lamp Tip and Ring Message Waiting Lamps Video Dispatch Optional Features Page Post-DN On String Post-DN Off String Department Code as DN? Unplayed Number Sent? Delay After Post-DN String Modem Result Code Testing 6 Mailboxes Page Page Page Page Page Outside Callers vs. Mailbox Owners user mailbox owner owner outside caller Page Page Mailbox Maintenance Mailbox Worksheets feature bits Classes of Service The NP Net Digital Network Enhanced SMDI Integ ation Manual. r Names and Greetings Distribution Lists Overview Mailbox Owner Distribution Lists Master Lists Distribution Lists and Special Mailboxes Nesting Distribution Lists Distribution List Interaction With FCOS Distribution List Interaction With LCOS Distribution List Interaction With GCOS Mailbox Settings for Distribution Lists List Maintenance Other Mailbox Configuration Parameters Variable Length Mailbox Numbers Configuration Considerations Integrations Supported Server Time-and-Date Stamp for Messages Time Zone Offset Mailbox Configuration Parameters Example of Use Unplayed Messages and Message Receipts Unplayed Messages Message Receipts Types of Mailboxes in a Typical Installation Standard Mailboxes Special Mailboxes Administrators Mailbox Attendants Mailbox Broadcast Mailboxes Broadcast Message Mailbox only Broadcast Greeting, Name, or Passcode Mailbox Greeting Name Passcode Multiple Mailbox Greetings Broadcast Message Waiting Status Example of Use Configuration Requirements Incompatibility With Broadcast Message Feature Combining Broadcast Mailbox Types Limits Non-Delivery Receipts Chain Mailbox Check-In/Check-Out Mailboxes1958 Greeting-Only Mailboxes Guest Mailboxes NP OnDemand Template Mailboxes Rotational Mailbox Period-Type Rotational Mailboxes Index-Type Rotational Mailboxes Messages Greetings Mailbox Status Nested Rotational Mailboxes Page Members Template (NP Forms) Mailboxes Tree Mailboxes Types of Child Mailboxes Server Assigns Caller Input Digits More Than Nine Child Mailboxes Routing of Calls Shared Extension Mailbox NP Receptionist Considerations Tree Mailbox Diagram Mailbox No. FCOS List Billing Outdials to an Account or Long Distance Carrier Applicable Outdial Types Configuration Summary Example The mailbox owner would dial a number such as: The system dial number thus: 7 Features Class of Service Chapter 7 - Features Class of Service tegration Manual. 8 Other Classes of Service NP Net Procedures Default LCOS Page LCOS for the Administrators and Attendants Mailboxes Interaction Between an LCOS and FCOS Using the Worksheet Numbering an LCOS Selecting the Prompts Language LCOS Parameter Descriptions Page Caller Message Length Maximum Login Time Maximum NP View Inactivity Timeout Network Queue Message Count, NP Net Digital Networking Manual. Page Page Page Max Recipients Count Max Number of Distribution Lists Min Number of Recipients for Receipt Summary Minimum Billed Number Length Max Hours to Wait for Reply From NIB Page Page Fax Delivery Retry Interval Mailbox & Message Retention Limit Menu LCOSs and Automatic Purging Mailbox Retention Played Message Retention Unplayed Message Retention Urgent Message Retention Cut-Through Paging Receipt Retention Receipt Retention Played Fax Message Retention Unplayed Fax Message Retention Group Class of Service Overview Procedures How a GCOS Works Bitmapped GCOSs Affinity Group GCOSs Guidelines for Deciding Which Type of GCOS to use Dial-by-Name Considerations Recommendations for Degrees of Flexibility One-Way Communication Using an Empty GCOS Interaction Between a GCOS and FCOS Configuration Requirements Restriction Class of Service Overview Procedures Default RCOS Sequence of NPA/NXX Screening Screening Examples If a dial string is 914084283558, the system: If a dial string is 2551234, the system: If a dial string is 14154244567, the system: If a dial string is 95551212, the system: If a dial string is 15102265678, the system : Configuration Requirements Configuration Requirements for System-Wide Parameters Configuration Requirements for RCOS-Specific Parameters Home NPA Digits to Be Absorbed Exact Match Database NPA Database 9 Administration by Phone Telephone Administration Timing Passcode Protecting the Administrators Mailbox Recording a Name for the Administrators Mailbox Adding a New Mailbox AC Message Lamp Address Codes Deleting a Mailbox Modifying a Mailbox Setting Mailbox Passcode and Tutorial Setting the Server Clock Performing Backup to Diskette Reporting Usage Statistics 10 Server Security Overview Procedures Protection From Outside Abuse Existing Mailboxes New Mailboxes Line Groups Telephone Answering Audiotext (Tree Mailboxes) Protection From Mailbox Owner Abuse Line Groups Mailbox Usage Messaging Outdials FPSA and Server Administration Console User ID root Password Modem Security Reports and Audit Trails Mailbox Reports Audit Trail Functionally Partitioned System Administration Using FPSA Password Permission Categories only Login Incorrect or Permission Denied oot System Superuser r System Administrator Console User Activating FPSA Configuring FPSA Deactivating FPSA 11 Billing Setting Rates Full-Screen Interface A D J U S T B I L L I N G R A T E S Page 7 Rate Low Usage Boundary High Usage Figure 11-1 Full Screen Interface for Billing Rates Scrolling Menu Interface Gathering Data Installation and Service Manual. Billing Reports Configuration Requirements for Billing Current Billing Rates Billing Worksheet Mailbox Accesses Base Rates Connect Time Measurement Method Calculation of Charges Disk Usage Measurement Method Messages Received Network Rates Pager Calls Adjusting Pager Call Rates in Mid-Cycle Low Usage Rates, Low/High Boundary, High Usage Rate Message Delivery Billing Considerations Adjusting Rates Termination of Paging } 12 Reports Installation and Service Manual, Output Options Procedures Logfiles Page Statistics Reports every Group Usage Report Reading the Standard Group Usage Report Port Group Page Reading the Group Usage Summary Report Line Group Usage Report Reading the Line Group Usage Report Page Line Usage Report Reading the Standard Line Usage Report DAY=01 LINE = 1:3:0 TOTAL USAGE SECONDS CALLS HIGHEST USAGE LOWEST USAGE Message Usage Report Reading the Standard Message Usage Report MESSAGE HOUR = 07 AVERAGE MESSAGE FREE PERCENT USED Reading the Message Usage Summary Report Speech Usage Report Reading the Standard Speech Block Usage Report SPEECH HOUR = 15 AVERAGE BLOCKS FREE PERCENT USED Reading the Speech Usage Summary Report Fax Group Usage Report Reading the Fax Group Usage Report DAY=01 HOUR=08 TRANSACTIONS TOTAL USE NO RESOURCE COUNT ATB SECONDS ATB COUNT Reading the Fax Group ATB Summary Report Complete Summary Report Page Page MESSAGE NUMBERS SPEECH BLOCKS ACCOUNT SECTORS PROMPTS Virtual Drive Statistics Report Page Verify Reports Installation and Service Manual Page Page Billing Reports Current Billing Rates Billing Report Billing Report of a Greeting-Only Mailbox Mailbox Blocked Report Page Previous Billing Report Termination Report Configuration and Usage Reports Application and Optional Feature Configuration Page Mailbox Configuration Mailbox Data Report Page Mailbox Search Utility Report Mailbox Usage Mailbox Data Inquiry Report Mailbox Block Inquiry Report Total Speech and Account Breakdown Report Idle Mailboxes Report Mailbox Totals Report Phoneline Exceptions Pager System Parameters NP Receptionist Optional Feature Receptionist Day/Night Treatment Types Report Pre-Extension Dial Strings Report List of Authorized Users History File Operational Parameters for a Hard Disk Phonebook Report Glossary