Mitel 2700-1398-B1 Dial-by-Name , Dialing Plan , Name Dialing Sequence , Matching Threshold

Mitel NuPoint Messenger Technical Documentation - Release 7.0

should match their extension numbers. This makes it easier for callers to remember the proper

mailbox number. If the numbers do not match, and the optional NP Receptionist program is

installed, you can program certain conversion factors to allow the NuPoint Voice application to

match the extension with the correct mailbox number.

If the company has employees in the field who do not have regular PBX extension numbers, you

can give them mailbox numbers that do not fall in the range of allowable PBX extensions, even if

there are enough mailbox numbers in this range. You can reserve these extra mailboxes for

future expansion of in-house staff. For example, if the PBX allows extensions 200 to 399, you can

keep the dialing plan at the default setting of

, and assign all field personnel

mailboxes 600 through 799.

Dial-by-Name

To configure the Dial-by-Name function, you need to:

• Change the dialing plan to specify a digit for Dial-by-Name.

• Specify the name dialing sequence.

• Set a threshold for playing matching names.

• Specify whether a caller must enter a complete name or just enough letters to get a match.

• Specify whether a caller can press a single digit to reach a mailbox or must enter the entire

mailbox number.

• Specify whether a caller hears matched names and mailbox numbers or just the matched

names.

• Determine the grouping of access within the Dial-by-Name database (sometimes called

“Partitioned Dial-by-Name”). Even though mailbox owners may all be in the same Dial-by-

Name database, they can only reach others in the database who share the same GCOS

group (in a bit-mapped GCOS) or affinity group. Refer to the GCOS section in Chapter 8 for

more information on GCOSs,

Dialing Plan

In the Dialing Plan Menu, coding a digit with the A element reserves that digit for dialing names.

Name Dialing Sequence

You specify the name dialing sequence with the Last Name First Flag parameter. This parameter

determines whether a user’s name must be dialed in the last name-first name sequence or the

first name-last name sequence. In most cases, callers need not enter user’s full name. When a

caller finishes pressing a series of keys, the NuPoint Messenger server searches a special file for

entries that match the series. If it finds more than one match, it plays the names and mailbox

numbers of the partial matches. If the server finds a unique match, it plays either the user’s name

or personal greeting.

Matching Threshold

Setting a threshold for playing matching names determines the maximum number of names and

mailboxes the server plays in response to a partial name match. A partial name match occurs in

either of these cases:

• Callers enter some portion, but not all, of a recipient’s name.

• Callers enter a complete name, but the server finds more than one recipient that matches the

entry.