Mitel NuPoint Messenger Technical Documentation - Release 7.0
Message delivery has these features:
• Message delivery can be activated for specific types of messages.
• Users can specify the hours available for message delivery.
• Users can enter the number to be called.
• Limits for message delivery can be set through the LCOS.
• The server can track number of messages delivered for billing purposes.
• Message delivery calls can be billed to a mailbox owner’s credit card or other billing account.

Call Placement

Call placement (formerly known as “off-system messaging”) allows server users to send
messages to the telephones of people who are not server users, that is, who do not have
mailboxes. For example, users can send messages when their time at a phone is limited (at a pay
phone, for example) and expect the other party to receive their information. A company can send
a product announcement to many target customers at once, or a volunteer group can notify its
members of a meeting time change. Any mailbox owner can have this feature if you configure the
mailbox properly.
Call placement provides voice message delivery by dialing a telephone number entered by the
caller. When the phone is answered, the server says, “Hello [recipient’s name]. You have a call
from [user name].” The recipient can accept, reject, delay, or hold the call for 30 seconds. If the
call is accepted, the message plays and the recipient can reply to the message.
Call placement is compatible with all applications and integrations. It has these features:
• Users can send a single message to any number and combination of mailboxes and call
placement numbers.
• The server retries delivery until successful.
• The server administrator can adjust redialing interval and frequency.
• A user can give an existing message to an outside number.
• Calls can be passcode protected, to ensure only the intended recipient can play the
message.
• Limits for call placement can be set through the LCOS and RCOS (see the Other Classes of
Service chapter).
• The server notifies users about calls that cannot be delivered.
• The server can track the number of calls for billing purposes.
• Message delivery calls can be billed to a mailbox owner’s credit card or other billing account.
Summary of Configuration Requirements
Paging configuration occurs in two primary areas, the server configuration data and the mailbox
configuration of each mailbox that uses the Pager application. You may also need to set up the
Feature Class of Service (FCOS) and Limits Class of Service (LCOS) used in the mailbox
configuration.
Message delivery is implemented the same way as paging, with one addition: when configuring a
mailbox, the Message Delivery parameter is set to Yes. The Busy Pager Attempts parameter and
Busy Pager Interval parameter are not listed. The server uses only the Pager Frequency
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