Mitel 2700-1398-B1 Mailbox Worksheets , Classes of Service

Mitel NuPoint Messenger Technical Documentation - Release 7.0

Mailbox maintenance allows you to:

• Search for mailboxes meeting specified configuration criteria (Search for Mailboxes option)

• Obtain configuration information about a specific mailbox (Inquire About Mailboxes option)

• Obtain configuration information about every mailbox in the system (Mailbox Data Report

option)

• View comprehensive details about mailbox activity that is helpful for debugging mailbox

configuration (Mailbox Dump option)

You can also obtain a summary report about disk speech usage for a given mailbox. This report

shows the number of messages played, unplayed, and urgent; message receipts; and the

recorded name and greetings for the mailbox. A report option allows you to obtain the total disk

usage for a range of mailboxes.

Any of these options presents a report that you can have displayed at the server maintenance

console or printed at a console printer. For sample reports and detailed explanations about their

contents, see the Reports chapter.

Mailbox Worksheets

Before configuring a standard mailbox, complete the Mailbox Individual Worksheet. Each

worksheet entry is explained in the following sections. If you want to use a default value, indicate

that fact on the worksheet. Then you will not need to select or enter any information for that

parameter during reconfiguration. Figure 6-4 shows a sample Mailbox Individual Worksheet. A

blank Mailbox Individual Worksheet is located in Volume 2 of this manual.

To configure a mailbox for paging, message delivery, or call placement, see also “Mailbox

Configuration” in the Pager Application chapter.

Department codes are required for some message waiting applications. In addition, the billing

report includes the department code to allow billing by department. If the mailbox uses a

department code, the software supports up to 2000 department codes.

When you need to organize information for large groups of mailboxes, you can use a Mailbox

Group Worksheet (Figure 6-5). This worksheet allows you to enter configuration values for

several mailboxes on a single sheet. Use it in conjunction with the Mailbox Individual Worksheet

when appropriate. A blank Mailbox Group Worksheet is located in Volume 2 of this manual.

Classes of Service

Each mailbox is assigned classes of service. A Feature Class of Service (FCOS) is a collection

of mailbox features, options, and abilities, called

. A Limits Class of Service (LCOS) is

a group of mailbox limits, such as how many messages a user can store. The LCOS also

determines the mailbox prompts language. A Group Class of Service (GCOS) determines which

mailboxes can communicate with each other. A Restriction Class of Service (RCOS) establishes

a calling area for a mailbox that is subject to NPA/NXX call screening. For further information on

FCOSs and feature bits, see the Features Class of Service chapter. For information on LCOSs

and limits, GCOSs and groups, and RCOSs, refer to the Other Classes of Service chapter.