General Information Guide - Release 3.1

Applications

System Applications

Applications Interfaces

The following application interfaces are supported on the 3300 ICP system:

•TAPITM - Microsoft’s TAPI (Telephony Application Programming Interface) is supported for desktop applications or client/server applications.

•MiTAITM - The Mitel Telephony Applications Interface (MiTAI) is an Applications Protocol Interface (API) that allows third-party-developed CTI applications to interface with the Mitel Network's call control. A programmer's toolkit plus run-time software is also available, which enables developers to create computer telephony applications.

For additional information refer to Mitel Networks Enabling Technology documentation.

Automatic Call Distribution (ACD)

The 3300 ICP provides fully integrated ACD functionality that includes call distribution, agent mobility, management and reporting, feature configuration, administration, and recorded announcement devices (RADs).

The system also supports ACD functions over the MSDN/DPNSS digital network to allow multi-site working. Agents at different locations service calls on the network independently of where they entered the network.

Additional functionality can be added by using the Mitel Networks 6100 Contact Center Solutions product line.

Voice Mail

The 3300 ICP includes a complete voice mail system designed to improve communication between your company, clients, customers, and employees. Programming is completed by using the System Administration Tool. Up to 20 ports are available for voice mail calls with support for a maximum of 750 mailboxes and 100 hours of storage time. Support is also available for attendant functionality such as automated attendant. The voice mail system supports English, French, Spanish, and Dutch languages.

Features provided by the voice mail system include:

•Automated Attendant that plays different greetings during open and closed business hours, provides a company directory that uses extension numbers or names as the dialing method, and allows single-digit option selection

•Subscriber mailboxes that are password-protected

•Tutorial that assists new subscribers with mailbox setup

•Simple message retrieval

•Easy-to-use menus that allow subscribers to send urgent, private, or certified messages

•Notification of waiting messages whether subscribers are in or out of the office.

External voice mail systems are supported through both digital trunk and ONS interfaces.

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Mitel 3300 manual System Applications, Applications Interfaces, Automatic Call Distribution ACD, Voice Mail
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3300 specifications

The Mitel 3300 is a robust IP-PBX (Private Branch Exchange) designed to cater to the communication needs of businesses of varying sizes. Renowned for its versatility and extensive features, the Mitel 3300 supports both traditional telephony and modern IP-based communications, making it an ideal choice for organizations transitioning into a unified communications environment.

One of the standout features of the Mitel 3300 is its comprehensive set of communication tools. The system supports voice, video, and data services, allowing users to interact through various formats. With an emphasis on mobility, the Mitel 3300 includes mobile applications that enable staff to connect from anywhere, ensuring seamless communication regardless of location.

The Mitel 3300 system is powered by the Mitel Communications Director (MCD) software, which provides central management and control functions. This software is designed to simplify the administration of the phone system, allowing IT teams to manage users, configure features, and monitor system performance through a user-friendly web interface. The platform also supports a wide range of endpoints, including desktop phones, softphones, and mobile clients, ensuring compatibility with existing infrastructure.

Another key characteristic of the Mitel 3300 is its scalability. The system can support small businesses with just a few extensions or large enterprises with thousands of users across multiple sites. This flexibility allows organizations to expand their communication capabilities as they grow, without facing the need for a complete system overhaul.

The Mitel 3300 is built with advanced technologies in mind. Features such as voice-over-IP (VoIP) capabilities enable high-quality audio calls over the internet, reducing costs and improving connectivity. Additionally, the platform supports Unified Communications and Collaboration (UCC) tools, allowing for integrated messaging, presence management, and video conferencing, which further enhance team interactions.

Security is another priority for the Mitel 3300, incorporating features such as encryption and secure access protocols to safeguard communications and sensitive information. This focus on security helps ensure that organizations can rely on the system to maintain privacy and compliance with regulations.

In conclusion, the Mitel 3300 stands out in the realm of business communications with its versatile feature set, scalability, and integration of modern technologies. Its ability to adapt to the evolving needs of businesses, combined with strong security measures, positions it as a reliable solution for organizations looking to enhance their communication infrastructures.
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