General Information Guide - Release 3.1

Features

Features of the 3300 ICP

Feature Name:

Account Codes - Default

Account Codes - Verified and Non-Verified

Account Codes - System

ACD 2000® Extended Agent Groups

ACD 2000 Skill-based routing

ACD Make Busy Reason Codes

ACD Real Time Event

Add Held

Advanced Analog Networking

Advanced ARS

Advice of Charge

ANI/DNIS/ISDN Number Delivery

ANSWER PLUS Automatic Attendant

ANSWER PLUS

Automatic Call Distribution II (ACD 2000)

ANSWER PLUS - Mitel Networks Call Distribution

Description:

Default Account Codes are entered automatically by the system each time a user dials an external number. They may be used to segregate groups in SMDR for billing.

Verified Account Codes let you access features that are not normally available at a station. These Account Codes can be used at any station to change the COS and COR.

Non-Verified Account Codes let you enter codes on the SMDR record for billing and/or call management.

System Account Codes are automatically outpulsed by the system when outgoing calls are made on a specialized carrier trunk circuit.

This feature lets you program a maximum of 64 agent groups with up to 150 agents in each group. By using the ACD 2000 Extended Agent Groups feature package, you can assign up to 500 agents to each group; however, the maximum number of agent groups is reduced to 32.

Each agent in an agent group is assigned a skill level. Calls to the group are routed to the most skilled available agent. If agents of equal skill are available, the call is routed to the longest-idle agent. To facilitate skill-based routing, agent IDs can appear in more than one agent group.

ACD agents enter a reason code when telephones are put into a Make Busy state.

Makes the ACD Real Time Event stream a purchasable option.

Add Held lets you move a call on Hold to another line appearance, form a conference with a call on Hold, or add a call on Hold to an existing conference.

The Advanced Analog Networking (AAN) feature provides calling line identification and travelling class marks across T1/D4 trunks.

Allows day and time zones, route plans, and ARS assignment to be programmed.

Advice of Charge (AOC) allows the caller to determine the cost of a toll call.

Automatic Number Identification and Dialed Number Identification Service identify numbers that are transmitted on an incoming trunk.

Allows an external caller to dial through to an extension without having to go through an attendant.

Consists of four main components: call distribution, agent mobility, management and reporting, feature configuration and administration. Each of these components offers many features not available with ANSWER PLUS - Automatic Call Distribution.

Permits the use of Recorded Announcement Devices (RADs) and a uniform call distribution to hunt groups.

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Mitel manual Features of the 3300 ICP, Feature Name, Description

3300 specifications

The Mitel 3300 is a robust IP-PBX (Private Branch Exchange) designed to cater to the communication needs of businesses of varying sizes. Renowned for its versatility and extensive features, the Mitel 3300 supports both traditional telephony and modern IP-based communications, making it an ideal choice for organizations transitioning into a unified communications environment.

One of the standout features of the Mitel 3300 is its comprehensive set of communication tools. The system supports voice, video, and data services, allowing users to interact through various formats. With an emphasis on mobility, the Mitel 3300 includes mobile applications that enable staff to connect from anywhere, ensuring seamless communication regardless of location.

The Mitel 3300 system is powered by the Mitel Communications Director (MCD) software, which provides central management and control functions. This software is designed to simplify the administration of the phone system, allowing IT teams to manage users, configure features, and monitor system performance through a user-friendly web interface. The platform also supports a wide range of endpoints, including desktop phones, softphones, and mobile clients, ensuring compatibility with existing infrastructure.

Another key characteristic of the Mitel 3300 is its scalability. The system can support small businesses with just a few extensions or large enterprises with thousands of users across multiple sites. This flexibility allows organizations to expand their communication capabilities as they grow, without facing the need for a complete system overhaul.

The Mitel 3300 is built with advanced technologies in mind. Features such as voice-over-IP (VoIP) capabilities enable high-quality audio calls over the internet, reducing costs and improving connectivity. Additionally, the platform supports Unified Communications and Collaboration (UCC) tools, allowing for integrated messaging, presence management, and video conferencing, which further enhance team interactions.

Security is another priority for the Mitel 3300, incorporating features such as encryption and secure access protocols to safeguard communications and sensitive information. This focus on security helps ensure that organizations can rely on the system to maintain privacy and compliance with regulations.

In conclusion, the Mitel 3300 stands out in the realm of business communications with its versatile feature set, scalability, and integration of modern technologies. Its ability to adapt to the evolving needs of businesses, combined with strong security measures, positions it as a reliable solution for organizations looking to enhance their communication infrastructures.