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Mitel 3300 manual Mitel Networks 6180 Contact Center Media Costing

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General Information Guide - Release 3.1

Mitel Networks 6170 Contact Center Quality Monitoring

Mitel Networks 6170 Contact Center Quality Monitoring provides contact centers with the tools required to record calls for liability purposes and/or evaluate the quality of an agents work, measure performance and improve the response of the agents.

Call Recording features include:

•8 - 128 channels

•Support for thousands of networked channels

•TCP/IP, NET BIOS, Token Ring, Ethernet support

•Standard 1000 hour hard disk

•Loop Playback facility

•Remote diagnostics and service

•Simultaneous record and playback from the active archive media

•Record Mode; Cascade, Sequential, or Parallel

•Compression Rate: 15,24, 32, 40, 64 Kbps selectable per channel. Quality Monitoring features include:

•Split screen master detail hierarchy for all information at a glance

•Organized Agents and supervisors with all relevant data into organizational structure

•Easy custom forms generation for evaluating and grading quality on your criteria

•Sessions playback in full multi media integrated through browser for easy evaluation

•Full multimedia support for voice, email web-chat/ web collaboration, video, fax etc.

•Scheduler that gives resource allocation forecast and allows you to choose among criteria; random, scheduled, event or rules based

•Reporting Module that allows the user to quickly and easily generate reports as narrowly or broadly as is required. From an individual call to an aerial view of the contact center.

Mitel Networks 6180 Contact Center Media Costing

Mitel Networks 6180 Contact Center Media Costing provides the supervisor with all the tools they require to keep track of communications costs.

•Telecom Billing System

•General Cost Allocation System

•Consolidated Reporting System

•Internet Reporting System

•Web-based Reporting.

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Mitel 3300 manual Mitel Networks 6180 Contact Center Media Costing

Contents

Page Table of Contents Table of Contents APPLICATIONS PERIPHERALSTable of Contents Installed Base Migration Table of ContentsMultiple Site Introduction DisclaimerTrademarks CopyrightOverview Product OverviewSystem Architecture Physical System Features SystemController Mitel Networks 3300 ControllerNetwork Services Units Network Services UnitsMitel Networks 3300 R2 Network Services Unit Analog Services Units Mitel Networks 3300 BRI Network Services UnitAnalog Services Units Migration Mitel Networks 3300 Analog Services UnitMigration Mitel Networks SX-2000MICRO LIGHTMaintenance AlarmsCircuit Indicators System Management ToolsSecurity Authorized Maintenance AccessRedundancy Support Toll ControlSpecifications SpecificationSpecification EnvironmentDimensions and Weights Component WeightTone Plans HeightApplications System ApplicationsApplications Interfaces Automatic Call Distribution ACDManagement Applications Mitel Networks 6200 Cost Management SolutionsOPS Manager Mitel Networks 6500 Speech-EnabledApplications Mitel Networks 6300 Call Recording SolutionsMitel Networks 6500 Speech-EnabledApplications Mitel Networks 6500 Speech-EnabledAttendantEnterprise Voice Portal MobilityCalendar & Task Management Fax IntegrationMitel Networks 6100 Contact Center Solutions Mitel Networks 6100 Contact Center SolutionsMitel Networks 6110 Contact Center Management Mitel Networks 6115 Interactive Contact CenterMitel Networks 6120 Contact Center Scheduling Mitel Networks 6150 Multimedia Contact CenterMitel Networks 6160 Intelligent Queue Mitel Networks 6180 Contact Center Media Costing Desktop Applications Manual MakerMitel Networks 5810 PDA Application Peripherals PeripheralsDesktop Mitel Networks 5001 IP PhoneTwenty feature keys 6 pre-assigned General Information Guide - ReleaseMitel Networks 5005 IP Phone Two fixed-functionkeysMitel Networks 5010 IP Phone Mitel Networks 5020 IP Phone Mitel Networks 5140 IP Appliance General Information Guide - Release Mitel Networks 5410 Programmable Key Module Mitel Networks 5415 Programmable Key Module Mitel Networks 5423 IrDA Module Mitel Networks 5303 Conference Phone Mitel Networks 5305 IP Office Conference Unit Mitel Networks 5310 IP Board Room Conference Unit SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET Consoles SUPERCONSOLEMitel Networks 5550 IP Console General Information Guide - Release Accessories Mitel Networks 3300 In-LinePower UnitMitel Networks 5485 IP Paging Unit Network Lines and TrunksLines TrunksISDN Integrated Services Digital Network IP NetworkingISDN Support ISDN ConnectivityISDN Primary Rate Interface R2 SupportTraffic and Performance Specifications Trunking ConfigurationTraffic and Performance Criteria ResultAttendant Console Specifications MediumHighLAN/WAN Network Configuration 3300 ICP as a Backup WANNetwork Guidelines Features Features of the 3300 ICPFeature Name DescriptionFeature Name DescriptionFeature Name DescriptionFeature Name DescriptionFeature Name DescriptionFeature Name DescriptionFeature Name DescriptionFeature Name DescriptionFeature Name DescriptionFeature Name DescriptionFeature Name DescriptionFeature Name DescriptionFeature Name DescriptionSolutions Solution OverviewStandalone Site The ProblemGeneral Information Guide - Release Multiple Site The ProblemThe Customer The Solution Installed Base Migration The ProblemThe Solution The CustomerGeneral Information Guide - Release General Information Guide - Release Index Page General Information Guide - Release User GuidesVoice Mail GuidesGeneral Information Guide - Release