General Information Guide - Release 3.1

Mitel Networks 6170 Contact Center Quality Monitoring

Mitel Networks 6170 Contact Center Quality Monitoring provides contact centers with the tools required to record calls for liability purposes and/or evaluate the quality of an agents work, measure performance and improve the response of the agents.

Call Recording features include:

•8 - 128 channels

•Support for thousands of networked channels

•TCP/IP, NET BIOS, Token Ring, Ethernet support

•Standard 1000 hour hard disk

•Loop Playback facility

•Remote diagnostics and service

•Simultaneous record and playback from the active archive media

•Record Mode; Cascade, Sequential, or Parallel

•Compression Rate: 15,24, 32, 40, 64 Kbps selectable per channel. Quality Monitoring features include:

•Split screen master detail hierarchy for all information at a glance

•Organized Agents and supervisors with all relevant data into organizational structure

•Easy custom forms generation for evaluating and grading quality on your criteria

•Sessions playback in full multi media integrated through browser for easy evaluation

•Full multimedia support for voice, email web-chat/ web collaboration, video, fax etc.

•Scheduler that gives resource allocation forecast and allows you to choose among criteria; random, scheduled, event or rules based

•Reporting Module that allows the user to quickly and easily generate reports as narrowly or broadly as is required. From an individual call to an aerial view of the contact center.

Mitel Networks 6180 Contact Center Media Costing

Mitel Networks 6180 Contact Center Media Costing provides the supervisor with all the tools they require to keep track of communications costs.

•Telecom Billing System

•General Cost Allocation System

•Consolidated Reporting System

•Internet Reporting System

•Web-based Reporting.

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Mitel 3300 manual Mitel Networks 6170 Contact Center Quality Monitoring, Mitel Networks 6180 Contact Center Media Costing
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3300 specifications

The Mitel 3300 is a robust IP-PBX (Private Branch Exchange) designed to cater to the communication needs of businesses of varying sizes. Renowned for its versatility and extensive features, the Mitel 3300 supports both traditional telephony and modern IP-based communications, making it an ideal choice for organizations transitioning into a unified communications environment.

One of the standout features of the Mitel 3300 is its comprehensive set of communication tools. The system supports voice, video, and data services, allowing users to interact through various formats. With an emphasis on mobility, the Mitel 3300 includes mobile applications that enable staff to connect from anywhere, ensuring seamless communication regardless of location.

The Mitel 3300 system is powered by the Mitel Communications Director (MCD) software, which provides central management and control functions. This software is designed to simplify the administration of the phone system, allowing IT teams to manage users, configure features, and monitor system performance through a user-friendly web interface. The platform also supports a wide range of endpoints, including desktop phones, softphones, and mobile clients, ensuring compatibility with existing infrastructure.

Another key characteristic of the Mitel 3300 is its scalability. The system can support small businesses with just a few extensions or large enterprises with thousands of users across multiple sites. This flexibility allows organizations to expand their communication capabilities as they grow, without facing the need for a complete system overhaul.

The Mitel 3300 is built with advanced technologies in mind. Features such as voice-over-IP (VoIP) capabilities enable high-quality audio calls over the internet, reducing costs and improving connectivity. Additionally, the platform supports Unified Communications and Collaboration (UCC) tools, allowing for integrated messaging, presence management, and video conferencing, which further enhance team interactions.

Security is another priority for the Mitel 3300, incorporating features such as encryption and secure access protocols to safeguard communications and sensitive information. This focus on security helps ensure that organizations can rely on the system to maintain privacy and compliance with regulations.

In conclusion, the Mitel 3300 stands out in the realm of business communications with its versatile feature set, scalability, and integration of modern technologies. Its ability to adapt to the evolving needs of businesses, combined with strong security measures, positions it as a reliable solution for organizations looking to enhance their communication infrastructures.
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