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Mitel 3300 manual Mitel Networks 5550 IP Console

Models: 3300

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General Information Guide - Release 3.1

Mitel Networks 5550 IP Console

The Mitel Networks 5550 IP Console is an advanced PC-based console and administration application. It has a highly intuitive Graphical User Interface (GUI) including screen based call status and call handling prompts. A telephony keypad and dual handset/headset jack provide fast, efficient attendant call handling on the Mitel Networks 3300 ICP.

This application is ideal for both departmental and enterprise attendants requiring fast and easy access to call processing functionality, and the ability to use other applications in the off-peak traffic hours.

Some of the console features include:

•Specialized telephony keypad for dialing, call processing, and access to 3300 ICP features and applications

•Highly intuitive Graphical User Interface (GUI)

•One button access to programmable key functions

•On-screen scratch pad window for note taking and messaging, and storage of speed dial numbers

•On-screen bulletin board for sharing information with other 5550 IP Console attendants on the system

•Retrieve key to retrieve calls forwarded to the wrong extension

•Single Key to transfer calls to voice mail

•Language Support for English, French, and Spanish.

The 5550 IP Console is sold with all the parts and software that will enable it to run on a customer- supplied PC. This PC should have as a minimum: 450MHz or faster Pentium-compatible processor, Microsoft Windows 2000 Professional, Microsoft Windows 98 or Microsoft Windows Millenium, 128MB of available RAM, 4GB hard drive, 17-inch SVGA monitor, CD-ROM drive, AT 101 enhanced keyboard, mouse, and a VLAN-aware Network Interface Card (NIC).

The package includes the following items:

•Keypad

•AC Power adapter

•Mitel Networks 4000 series handset and cord

•Handset Cradle

•Ethernet cable 10/100BaseT

•A CD-ROM containing the application software

•Designation labels for the programmable keys

•Quick Start Guide

•Installation Guide.

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Mitel 3300 manual Mitel Networks 5550 IP Console

Contents

Page Table of Contents Table of Contents PERIPHERALS APPLICATIONSTable of Contents Installed Base Migration Table of ContentsMultiple Site Disclaimer IntroductionTrademarks CopyrightProduct Overview OverviewSystem Architecture System Physical System FeaturesController Mitel Networks 3300 ControllerNetwork Services Units Network Services UnitsMitel Networks 3300 R2 Network Services Unit Analog Services Units Mitel Networks 3300 BRI Network Services UnitAnalog Services Units Mitel Networks 3300 Analog Services Unit MigrationMigration Mitel Networks SX-2000MICRO LIGHTAlarms MaintenanceCircuit Indicators System Management ToolsAuthorized Maintenance Access SecurityRedundancy Support Toll ControlSpecification SpecificationsSpecification EnvironmentWeight Dimensions and Weights ComponentTone Plans HeightSystem Applications ApplicationsApplications Interfaces Automatic Call Distribution ACDManagement Applications Mitel Networks 6200 Cost Management SolutionsOPS Manager Mitel Networks 6300 Call Recording Solutions Mitel Networks 6500 Speech-EnabledApplicationsMitel Networks 6500 Speech-EnabledApplications Mitel Networks 6500 Speech-EnabledAttendantMobility Enterprise Voice PortalCalendar & Task Management Fax IntegrationMitel Networks 6100 Contact Center Solutions Mitel Networks 6100 Contact Center SolutionsMitel Networks 6110 Contact Center Management Mitel Networks 6115 Interactive Contact CenterMitel Networks 6120 Contact Center Scheduling Mitel Networks 6150 Multimedia Contact CenterMitel Networks 6160 Intelligent Queue Mitel Networks 6180 Contact Center Media Costing Desktop Applications Manual MakerMitel Networks 5810 PDA Application Peripherals PeripheralsMitel Networks 5001 IP Phone DesktopGeneral Information Guide - Release Twenty feature keys 6 pre-assignedMitel Networks 5005 IP Phone Two fixed-functionkeysMitel Networks 5010 IP Phone Mitel Networks 5020 IP Phone Mitel Networks 5140 IP Appliance General Information Guide - Release Mitel Networks 5410 Programmable Key Module Mitel Networks 5415 Programmable Key Module Mitel Networks 5423 IrDA Module Mitel Networks 5303 Conference Phone Mitel Networks 5305 IP Office Conference Unit Mitel Networks 5310 IP Board Room Conference Unit SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERCONSOLE ConsolesMitel Networks 5550 IP Console General Information Guide - Release Mitel Networks 3300 In-LinePower Unit AccessoriesMitel Networks 5485 IP Paging Unit Lines and Trunks NetworkLines TrunksIP Networking ISDN Integrated Services Digital NetworkISDN Support ISDN ConnectivityR2 Support ISDN Primary Rate InterfaceTrunking Configuration Traffic and Performance SpecificationsTraffic and Performance Criteria ResultMediumHigh Attendant Console SpecificationsLAN/WAN Network Configuration 3300 ICP as a Backup WANNetwork Guidelines Features of the 3300 ICP FeaturesFeature Name DescriptionDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameSolution Overview SolutionsStandalone Site The ProblemGeneral Information Guide - Release Multiple Site The ProblemThe Customer The Solution The Problem Installed Base MigrationThe Solution The CustomerGeneral Information Guide - Release General Information Guide - Release Index Page User Guides General Information Guide - ReleaseVoice Mail GuidesGeneral Information Guide - Release