Mitel 3300 manual Feature Name, Description

General Information Guide - Release 3.1

Feature Name:

MSDN Release Link Trunk

Description:

This feature allows the attendant to make a call by using the same incoming trunk. It helps to provide centralized attendant service by allowing the attendants on the attendant system to reroute calls without tying up additional trunk resources.

Multicall Groups

Multiple Consoles

Multiple Message Waiting Indications

Music

Music On Hold

See Groups - Key System and Multicall.

See Attendant Consoles (Multiple).

Line keys on multiline telephones can be programmed as message waiting indicators which are associated with the mailboxes of other stations.

Music lets you listen to the Music On Hold music source through the speaker of the telephone.

Music On Hold provides callers with music while they are waiting for a call to be completed. Music On Hold is provided when a call is on Hold, when a call is transferred to a busy party, or when a call is in Call Waiting for a station. The customer provides the music source.

Networking

Networked ACD

Networked Group Page

NI3 Calling Name Delivery

The system supports both analog and digital networking. See Node ID Recognition and Uniform Numbering Plan.

Networked ACD supports ACD functions over a Mitel Switched Digital Network (MSDN). Agent groups at different locations (on different systems) may service calls on the network independently of where the call first entered the network.

Group Paging can be completed across a network or cluster. This allows a set on system A to page a specific group defined on system B.

NI3 Calling Name Delivery allows the called party to see the name of the caller on the telephone display screen if the caller has programmed Calling Name to "Allow" through IMAT. NI3 supports both incoming and outgoing calls for the system T1 card and is supported by the 3300 Universal NSU.

Night Service

Night Service - Automatic

Node ID Recognition

Non-Busy Station

Night Service lets you redirect calls to alternate answer points for individual trunks. The answer point used depends on the selected mode of operation (Day, Night 1, or Night 2).

Automatic Night Service places the system into Night service automatically if all attendant consoles are unable to receive calls or if all attendant consoles are inactive and the time-out period has expired.

Node ID Recognition lets a system in a network determine if an incoming call applies to it or to another system in the network.

Non-Busy Station lets you program an extension never to return busy tone. This feature is used for special situations such as emergency stations.

Non-DID Extension

Non-DID Extension allows the system to support sets that are not directly accessible to DID trunks. These calls are transferred to Non-DID Extensions by an Intercept Handling point (such as an attendant or a station).

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