General Information Guide - Release 3.1

Management teamed with a Mitel Networks VAR to evaluate and implement an integrated communications solution that would meet their needs today and into the future. The foundation of the solution was the Mitel Networks 3300 Integrated Communications Platform (ICP). The 3300 ICP provides voice communications equal or superior to today’s best PBXs all based on leading edge Voice-over-IP (VoIP) technology. The 3300 ICP supports all the call features and reliability upon which Mitel Networks has built its reputation for almost 30 years and supports many new features and applications as well.

The Mitel Networks 6500 Speech-Enabled Unified Messaging solution was selected to allow the sales team to efficiently manage messages (voice, e-mail, and fax), ensuring customer satisfaction. With a single message store, the 6500 SE Unified Messaging uses natural speech navigation of the inbox for e-mail, voice mail, and fax. This provides the user with the flexibility to manage messages based on sender, date, or type. It further allows the user to forward or reply to the message with voice or to simply return the call without having to look up the number through tight integration with Microsoft Exchange. To further enhance productivity, users can check their calendar, make appointments and meeting requests and create tasks all through the voice user interface. Being able to manage messages like this while on the road allows sales people to keep in touch and close more business while on the road.

Next it was decided to provide in-building mobility to technicians responsible for troubleshooting assembly lines and desktops. The Mitel Networks 3300 ICP supports Symbol Spectrum24 and Netvision allowing users full mobility while keeping in touch. Being able to make and receive calls from anywhere in their facility allows technicians to consult with colleagues about a problem as they are working on resolving it. This ensures efficient problem resolution saving a technician hours per week. And because the system is IP based, technicians can easily check the trouble ticket database to ensure the next ticket they solve is a high priority so that their time is spent on problems with the highest business value.

The integrated ACD functionality of the 3300 ICP combined with the Mitel Networks 6100 Contact Center Solutions (CCS) applications provides management with the tools required to efficiently manage their contact center. The Mitel Networks 6110 Contact Center Management (CCM) application keeps managers abreast of issues affecting service in real time. In conjunction with the 6110 CCM, the Mitel Networks 6115 Interactive Contact Center application is the perfect solution to manage RGA’s multiple queues and erratic call volumes. Through their web browser, supervisors can remove ACD queues from service in times of low call volume, and return them to service when the inbound call traffic increases. Using the Mitel Networks 6120 Contact Center Scheduling solution, management can create customized schedules for agents ensuring the right amount of staff to maintain their required service levels.

Because of its modular design, the 3300 ICP can keep up with RGA as their business grows by clustering 3300 ICP controllers to support thousands of users

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3300 specifications

The Mitel 3300 is a robust IP-PBX (Private Branch Exchange) designed to cater to the communication needs of businesses of varying sizes. Renowned for its versatility and extensive features, the Mitel 3300 supports both traditional telephony and modern IP-based communications, making it an ideal choice for organizations transitioning into a unified communications environment.

One of the standout features of the Mitel 3300 is its comprehensive set of communication tools. The system supports voice, video, and data services, allowing users to interact through various formats. With an emphasis on mobility, the Mitel 3300 includes mobile applications that enable staff to connect from anywhere, ensuring seamless communication regardless of location.

The Mitel 3300 system is powered by the Mitel Communications Director (MCD) software, which provides central management and control functions. This software is designed to simplify the administration of the phone system, allowing IT teams to manage users, configure features, and monitor system performance through a user-friendly web interface. The platform also supports a wide range of endpoints, including desktop phones, softphones, and mobile clients, ensuring compatibility with existing infrastructure.

Another key characteristic of the Mitel 3300 is its scalability. The system can support small businesses with just a few extensions or large enterprises with thousands of users across multiple sites. This flexibility allows organizations to expand their communication capabilities as they grow, without facing the need for a complete system overhaul.

The Mitel 3300 is built with advanced technologies in mind. Features such as voice-over-IP (VoIP) capabilities enable high-quality audio calls over the internet, reducing costs and improving connectivity. Additionally, the platform supports Unified Communications and Collaboration (UCC) tools, allowing for integrated messaging, presence management, and video conferencing, which further enhance team interactions.

Security is another priority for the Mitel 3300, incorporating features such as encryption and secure access protocols to safeguard communications and sensitive information. This focus on security helps ensure that organizations can rely on the system to maintain privacy and compliance with regulations.

In conclusion, the Mitel 3300 stands out in the realm of business communications with its versatile feature set, scalability, and integration of modern technologies. Its ability to adapt to the evolving needs of businesses, combined with strong security measures, positions it as a reliable solution for organizations looking to enhance their communication infrastructures.
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