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Mitel 3300 manual The Solution

Models: 3300

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General Information Guide - Release 3.1

The Solution

Central to the solution that EA’s communications service provider recommended was the Mitel Networks 3300 ICP. The 3300 ICP supports flexible networking as well as natural speech recognition technology, which deliver tangible business advantages.

EA’s solution consists of two 3300 ICPs, one located in New York and one in San Francisco. The two 3300 ICPs were connected using the integrated IP Networking feature of the 3300 ICP, thus leveraging the corporate WAN. By sending voice traffic over the corporate WAN, significant long distance savings were realized.

Since the full suite of MSDN features is available over IP networking, EA was able to implement a four-digit dialing plan that allowed simple and efficient calling across the country. In addition, EA was able to take advantage of other MSDN features like calling line ID, callback, and call pickup.

The 3300 ICP also supports all of Mitel Networks legacy features, ARS was used to route network calls over the PSTN as a backup in the event of congestion on the corporate WAN.

OPS Manager was installed in New York to manage the network. OPS Manager helps reduce operating costs by simplifying day-to-day system administration and network maintenance tasks such as station set moves/adds/changes, directory management, alarms management, database backups, remote maintenance, and more. Managers have centralized control over all elements, anytime and from anywhere.

Mitel Networks 6500 Speech-Enabled Unified Messaging lets users selectively navigate their unified inbox using natural voice commands. Sales staff calling in to the unified messaging system can reply to, forward, and return calls and messages from any location. This allows sales staff to immediately reply to an urgent message from a valued client instead of having to answer all messages sequentially in the order that they arrived. This results in superior customer service and client satisfaction.

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Mitel 3300 manual The Solution

Contents

Page Table of Contents Table of Contents PERIPHERALS APPLICATIONSTable of Contents Multiple Site Installed Base MigrationTable of Contents Copyright IntroductionDisclaimer TrademarksProduct Overview OverviewSystem Architecture Mitel Networks 3300 Controller Physical System FeaturesSystem ControllerMitel Networks 3300 R2 Network Services Unit Network Services UnitsNetwork Services Units Analog Services Units Analog Services UnitsMitel Networks 3300 BRI Network Services Unit Mitel Networks SX-2000MICRO LIGHT MigrationMitel Networks 3300 Analog Services Unit MigrationSystem Management Tools MaintenanceAlarms Circuit IndicatorsToll Control SecurityAuthorized Maintenance Access Redundancy SupportEnvironment SpecificationsSpecification SpecificationHeight Dimensions and Weights ComponentWeight Tone PlansAutomatic Call Distribution ACD ApplicationsSystem Applications Applications InterfacesOPS Manager Management ApplicationsMitel Networks 6200 Cost Management Solutions Mitel Networks 6500 Speech-EnabledAttendant Mitel Networks 6500 Speech-EnabledApplicationsMitel Networks 6300 Call Recording Solutions Mitel Networks 6500 Speech-EnabledApplicationsFax Integration Enterprise Voice PortalMobility Calendar & Task ManagementMitel Networks 6115 Interactive Contact Center Mitel Networks 6100 Contact Center SolutionsMitel Networks 6100 Contact Center Solutions Mitel Networks 6110 Contact Center ManagementMitel Networks 6160 Intelligent Queue Mitel Networks 6120 Contact Center SchedulingMitel Networks 6150 Multimedia Contact Center Mitel Networks 6180 Contact Center Media Costing Mitel Networks 5810 PDA Application Desktop ApplicationsManual Maker Peripherals PeripheralsMitel Networks 5001 IP Phone DesktopTwo fixed-functionkeys Twenty feature keys 6 pre-assignedGeneral Information Guide - Release Mitel Networks 5005 IP PhoneMitel Networks 5010 IP Phone Mitel Networks 5020 IP Phone Mitel Networks 5140 IP Appliance General Information Guide - Release Mitel Networks 5410 Programmable Key Module Mitel Networks 5415 Programmable Key Module Mitel Networks 5423 IrDA Module Mitel Networks 5303 Conference Phone Mitel Networks 5305 IP Office Conference Unit Mitel Networks 5310 IP Board Room Conference Unit SUPERSET SUPERSET SUPERSET SUPERSET SUPERSET SUPERCONSOLE ConsolesMitel Networks 5550 IP Console General Information Guide - Release Mitel Networks 3300 In-LinePower Unit AccessoriesMitel Networks 5485 IP Paging Unit Trunks NetworkLines and Trunks LinesISDN Connectivity ISDN Integrated Services Digital NetworkIP Networking ISDN SupportR2 Support ISDN Primary Rate InterfaceResult Traffic and Performance SpecificationsTrunking Configuration Traffic and Performance CriteriaMediumHigh Attendant Console SpecificationsNetwork Guidelines LAN/WAN Network Configuration3300 ICP as a Backup WAN Description FeaturesFeatures of the 3300 ICP Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameDescription Feature NameThe Problem SolutionsSolution Overview Standalone SiteGeneral Information Guide - Release The Customer Multiple SiteThe Problem The Solution The Customer Installed Base MigrationThe Problem The SolutionGeneral Information Guide - Release General Information Guide - Release Index Page Guides General Information Guide - ReleaseUser Guides Voice MailGeneral Information Guide - Release