General Information Guide - Release 3.1

The Solution

Central to the solution that EA’s communications service provider recommended was the Mitel Networks 3300 ICP. The 3300 ICP supports flexible networking as well as natural speech recognition technology, which deliver tangible business advantages.

EA’s solution consists of two 3300 ICPs, one located in New York and one in San Francisco. The two 3300 ICPs were connected using the integrated IP Networking feature of the 3300 ICP, thus leveraging the corporate WAN. By sending voice traffic over the corporate WAN, significant long distance savings were realized.

Since the full suite of MSDN features is available over IP networking, EA was able to implement a four-digit dialing plan that allowed simple and efficient calling across the country. In addition, EA was able to take advantage of other MSDN features like calling line ID, callback, and call pickup.

The 3300 ICP also supports all of Mitel Networks legacy features, ARS was used to route network calls over the PSTN as a backup in the event of congestion on the corporate WAN.

OPS Manager was installed in New York to manage the network. OPS Manager helps reduce operating costs by simplifying day-to-day system administration and network maintenance tasks such as station set moves/adds/changes, directory management, alarms management, database backups, remote maintenance, and more. Managers have centralized control over all elements, anytime and from anywhere.

Mitel Networks 6500 Speech-Enabled Unified Messaging lets users selectively navigate their unified inbox using natural voice commands. Sales staff calling in to the unified messaging system can reply to, forward, and return calls and messages from any location. This allows sales staff to immediately reply to an urgent message from a valued client instead of having to answer all messages sequentially in the order that they arrived. This results in superior customer service and client satisfaction.

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Mitel 3300 manual Solution
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3300 specifications

The Mitel 3300 is a robust IP-PBX (Private Branch Exchange) designed to cater to the communication needs of businesses of varying sizes. Renowned for its versatility and extensive features, the Mitel 3300 supports both traditional telephony and modern IP-based communications, making it an ideal choice for organizations transitioning into a unified communications environment.

One of the standout features of the Mitel 3300 is its comprehensive set of communication tools. The system supports voice, video, and data services, allowing users to interact through various formats. With an emphasis on mobility, the Mitel 3300 includes mobile applications that enable staff to connect from anywhere, ensuring seamless communication regardless of location.

The Mitel 3300 system is powered by the Mitel Communications Director (MCD) software, which provides central management and control functions. This software is designed to simplify the administration of the phone system, allowing IT teams to manage users, configure features, and monitor system performance through a user-friendly web interface. The platform also supports a wide range of endpoints, including desktop phones, softphones, and mobile clients, ensuring compatibility with existing infrastructure.

Another key characteristic of the Mitel 3300 is its scalability. The system can support small businesses with just a few extensions or large enterprises with thousands of users across multiple sites. This flexibility allows organizations to expand their communication capabilities as they grow, without facing the need for a complete system overhaul.

The Mitel 3300 is built with advanced technologies in mind. Features such as voice-over-IP (VoIP) capabilities enable high-quality audio calls over the internet, reducing costs and improving connectivity. Additionally, the platform supports Unified Communications and Collaboration (UCC) tools, allowing for integrated messaging, presence management, and video conferencing, which further enhance team interactions.

Security is another priority for the Mitel 3300, incorporating features such as encryption and secure access protocols to safeguard communications and sensitive information. This focus on security helps ensure that organizations can rely on the system to maintain privacy and compliance with regulations.

In conclusion, the Mitel 3300 stands out in the realm of business communications with its versatile feature set, scalability, and integration of modern technologies. Its ability to adapt to the evolving needs of businesses, combined with strong security measures, positions it as a reliable solution for organizations looking to enhance their communication infrastructures.
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