General Information Guide - Release 3.1

Mitel Networks 6300 Call Recording Solutions

The Mitel Networks 6300 Call Recording Solutions provide contact centers with the tools they need to record calls for liability purposes and/or evaluate the quality of agents’ work, measure performance and improve the response of the agents.

Features of this solution include:

•Call Recording

•Bomb threat/Abusive call selective save

•Last Call Repeat Facility

•Instant Recall Terminal

•Quality Assurance (browser-based application overlays recording platform).

For detailed information refer to Mitel Networks 6300 Call Recording and Quality Monitoring Solution documentation.

Mitel Networks 6500 Speech-Enabled Applications

Mitel Networks 6500 Speech-Enabled Applications

Mitel Networks 6500 Speech-Enabled (SE) Applications deliver powerful and unique solutions. The system responds to conversational voice commands and provides a single point of access for a wide range of information.

A Mitel Networks 6500 Speech Enabled Applications server can support from 2 to 16 ports of simultaneous speech, corporate directories with up to 10,000 names, and personal directories of up to 500 names. The server connects to the system through the LAN by using the IP protocol.

6500 SE Applications run on Microsoft Windows NT Server 4.0

There are two main applications:

•Mitel Networks 6500 Speech-Enabled Attendant

•Mitel Networks 6500 Speech-Enabled Unified Messaging. There are also four additional purchasable options available:

•Enterprise Voice Portal

•Mobility

•Calendar and Task Management

•Fax Integration.

Mitel Networks 6500 Speech-Enabled Attendant

The Mitel Networks 6500 Speech-Enabled Attendant routes incoming calls to people or departments within a company based on spoken commands. For example, users state the name of the person or department that they want to speak to, and the system routes the call to the requested party.

Using this application

•Users can place a call to any number in the company directory by stating a name, extension, or department

•Users can call into the system from their home telephone or cellular telephone and place calls to external numbers that are programmed in the company directory provided they have been assigned the required system privileges

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Mitel 3300 manual Mitel Networks 6500 Speech-Enabled Applications, Mitel Networks 6300 Call Recording Solutions
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3300 specifications

The Mitel 3300 is a robust IP-PBX (Private Branch Exchange) designed to cater to the communication needs of businesses of varying sizes. Renowned for its versatility and extensive features, the Mitel 3300 supports both traditional telephony and modern IP-based communications, making it an ideal choice for organizations transitioning into a unified communications environment.

One of the standout features of the Mitel 3300 is its comprehensive set of communication tools. The system supports voice, video, and data services, allowing users to interact through various formats. With an emphasis on mobility, the Mitel 3300 includes mobile applications that enable staff to connect from anywhere, ensuring seamless communication regardless of location.

The Mitel 3300 system is powered by the Mitel Communications Director (MCD) software, which provides central management and control functions. This software is designed to simplify the administration of the phone system, allowing IT teams to manage users, configure features, and monitor system performance through a user-friendly web interface. The platform also supports a wide range of endpoints, including desktop phones, softphones, and mobile clients, ensuring compatibility with existing infrastructure.

Another key characteristic of the Mitel 3300 is its scalability. The system can support small businesses with just a few extensions or large enterprises with thousands of users across multiple sites. This flexibility allows organizations to expand their communication capabilities as they grow, without facing the need for a complete system overhaul.

The Mitel 3300 is built with advanced technologies in mind. Features such as voice-over-IP (VoIP) capabilities enable high-quality audio calls over the internet, reducing costs and improving connectivity. Additionally, the platform supports Unified Communications and Collaboration (UCC) tools, allowing for integrated messaging, presence management, and video conferencing, which further enhance team interactions.

Security is another priority for the Mitel 3300, incorporating features such as encryption and secure access protocols to safeguard communications and sensitive information. This focus on security helps ensure that organizations can rely on the system to maintain privacy and compliance with regulations.

In conclusion, the Mitel 3300 stands out in the realm of business communications with its versatile feature set, scalability, and integration of modern technologies. Its ability to adapt to the evolving needs of businesses, combined with strong security measures, positions it as a reliable solution for organizations looking to enhance their communication infrastructures.
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