General Information Guide - Release 3.1
Mitel Networks 6300 Call Recording Solutions
The Mitel Networks 6300 Call Recording Solutions provide contact centers with the tools they need to record calls for liability purposes and/or evaluate the quality of agents’ work, measure performance and improve the response of the agents.
Features of this solution include:
•Call Recording
•Bomb threat/Abusive call selective save
•Last Call Repeat Facility
•Instant Recall Terminal
•Quality Assurance
For detailed information refer to Mitel Networks 6300 Call Recording and Quality Monitoring Solution documentation.
Mitel Networks 6500 Speech-Enabled Applications
Mitel Networks 6500 Speech-Enabled Applications
Mitel Networks 6500
A Mitel Networks 6500 Speech Enabled Applications server can support from 2 to 16 ports of simultaneous speech, corporate directories with up to 10,000 names, and personal directories of up to 500 names. The server connects to the system through the LAN by using the IP protocol.
6500 SE Applications run on Microsoft Windows NT Server 4.0
There are two main applications:
•Mitel Networks 6500
•Mitel Networks 6500
•Enterprise Voice Portal
•Mobility
•Calendar and Task Management
•Fax Integration.
Mitel Networks 6500 Speech-Enabled Attendant
The Mitel Networks 6500
Using this application
•Users can place a call to any number in the company directory by stating a name, extension, or department
•Users can call into the system from their home telephone or cellular telephone and place calls to external numbers that are programmed in the company directory provided they have been assigned the required system privileges
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