
32Appendices
Appendix B: Troubleshooting, continued
Common Picture Problems
| Symptom | Remarks | 
1.Picture does not look like a 
| tion picture. | to check if the source signal is supplying a  | 
| 
 | Not all signals are  | 
| 
 | programming from your cable or satellite provider, you must sub- | 
| 
 | scribe to the provider’s  | 
| 
 | broadcasts are in  | 
| 
 | quality antenna suited to your location. | 
| 
 | 
 | 
| 2. TV has sound but no picture. | • Press MENU on the remote control. If the menu displays, then | 
| 
 | there is a problem with the incoming signal. | 
| 
 | • Check that all video inputs are plugged in firmly to the correct | 
| 
 | input jacks. | 
| 
 | • Press and hold the POWER button on the control panel for ten | 
| 
 | seconds to perform System Reset. | 
| 
 | 
 | 
| 3. A color program appears as a black | • If using component video, check that the red, green, and blue | 
| and white image, or the colors are dim, | input cables are correctly connected to the red, green, and blue | 
| or the screen is black. | component video jacks. | 
| 
 | • If using composite video, check that the incoming cable is con- | 
| 
 | nected the TV’s green Y/VIDEO jack. | 
| 
 | • The PerfectColor color balance has been incorrectly set. Reset | 
| 
 | the PerfectColor balance. | 
| 
 | 
 | 
| 4. Picture from an HDMI input is noisy | • Compare the picture to the TV’s test picture (Picture > Picture+ | 
| (poor quality). | menu) to check the source of the noise. | 
| 
 | • Upgrade a standard (unmarked) HDMI cable to a  | 
| 
 | HDMI cable. | 
| Network | 
 | 
Symptom
I cannot connect the TV to the network.
Remarks
Go the Setup > Network menu. Obtain the TV MAC address and provide it to the router.
For assistance call 1(877) 
