38Warranty
Mitsubishi LASERVUE® Television Limited Warranty
MITSUBISHI ELECTRIC VISUAL SOLUTIONS AMERICA, INC. (“MEVSA”) warrants as follows to the original purchaser of this television from an authorized MITSUBISHI Audio/Video Dealer, should it prove defective by reason of against defects arising from improper workmanship and/or material:
a. Parts. All parts (except any software incorporated into this television and Lenticular screen surface) are warranted for a period of one (1) year from the date of the original purchase at retail. We will repair or replace, at our option, any defective part without charge for the part. Lenticular (i.e. front picture) screen surface is warranted against defect in materials and workmanship for a period of thirty (30) days from the date of the original purchase at retail. Parts used for replacement may be replaced with those of like kind and quality and may be new or remanufactured. Parts used for replacement are warranted for the remainder of the original warranty period.
b. Embedded Software. MEVSA warrants that all software developed by MEVSA and incorporated into this television set (the “Embedded Software”) will perform in accordance with the functional description of Embedded Software in all material respects, but MEVSA does not warrant that the Embedded Software is
c. Labor. For thirty (30) days after the original purchase at retail, we will repair or replace, at our option the Lenticular Screen if the surface proves defective. For certain items that are designed to be replaced by the consumer, including (but not limited to) some Embedded Software, the consumer is solely responsible for any replacement labor. For all other parts, we will provide the labor for a warranty repair by an authorized MITSUBISHI service center without charge for one (1) year from the original date of purchase at retail.
d. Notice. To obtain warranty service, you must notify an authorized MITSUBISHI service center of any defect within the applicable warranty time period.
e. This LASERVUE Television uses a single DLP chip to create the screen image. This technology creates the image using small dots, or picture elements (pixels). Your LASERVUE TV is manufactured to a high level of performance and quality, in fact, 99.99% perfect in the number of properly functioning pixels. As in other display technology, some- times a pixel is continuously active, inactive or the incorrect color. Our standard is clear; MEVSA warrants only that the percentage of properly functioning pixels will be not less than 99.99% of all pixels.
BEFORE REQUESTING SERVICE, please review the instruction booklet to insure proper installation and correct customer control adjustment. If the problem persists please arrange for warranty service.
1. TO OBTAIN WARRANTY SERVICE:
a. Contact your nearest authorized MITSUBISHI service center, whose name and address can be obtained from your MITSUBISHI dealer, by writing at the address provided below, calling MEVSA at
b. Warranty service will be provided in your home or, if required, at an authorized service shop, provided that your television is located within the geographic territory customarily covered by an authorized MITSUBISHI service center. If not, you must either deliver your television to an authorized service location at your own expense, or pay for any travel and/or transportation costs the service center may charge to and from your home. Actual service labor will be provided without charge.
c. Proof of purchase date from an authorized MITSUBISHI dealer is required when requesting warranty service. Present your sales receipt or other document which establishes proof and date of purchase. THE RETURN OF THE OWNER REGISTRATION CARD IS NOT A CONDITION OF COVERAGE UNDER THIS LIMITED WARRANTY. However, please return the Owner Registration Card so that we can contact you should a question of safety arise which could affect you.
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