TROUBLESHOOTING

HDV Series Direct Vent Gas Fireplace

SIGNATURE COMMAND SYSTEM

OPERATIONFAULT

 

DIAGNOSIS

 

 

ACTION

 

Using

 

 

 

 

 

 

 

 

 

Battery polarity wrong?

 

 

Re-install batteries

 

 

 

Make sure

battery?

 

 

 

 

 

 

 

 

Install batteries and/or plug in the AC board

Flip the master switch (rocker switch) to the ON position

After the beep

Press the ON button on the Command Center

No beep in about 8 seconds

No beep

or

no sound from the valve indicating pilot solenoid open

No sparking on the pilot

Sparking doesn’t continue

Pilot doesn’t light

Main burner doesn’t light

 

Command

Battery voltage low?

Change batteries

A

Center and

 

 

 

the control

 

 

 

 

 

 

 

 

board are

 

 

 

 

connected by

 

 

 

 

a 2 feet or 15

AC plug is plugged to

Plug the AC plug to

 

feet cable

 

AC mains?

 

AC mains

 

 

 

 

 

The 5-pin connector on

Repair or replace the

 

 

the AC board broken or

 

 

AC Board

 

 

bent?

 

 

 

 

 

 

 

LED on the Command

Replace the AC Board

 

 

Center does not show

 

 

solid green?

 

 

 

Check NG/LP

Check valve

Check power

Replace the Control

B

conversion cap

connections

supply (go

Board or

through A )

 

and control

 

Command Center

 

board

 

 

 

 

connections

 

 

 

C

Check pilot

Check

Go through

Sparking is happening

elsewhere (under the

 

connections

grounding

B

 

pilot), re-install/replace

 

 

 

 

 

 

 

 

the pilot

D

The Control Board is having interference from the

Re-install the Control

Board, move it around

 

 

surrounding metal (Ground)

 

or change the

 

 

 

 

Control Board

E

 

 

 

Sparking is not in the

Check gas supply

Go through C

path of gas flow, adjust

 

 

sparker position or

 

 

 

 

 

 

 

 

replace the pilot

F

Go through E

The sensor on the pilot

Adjust sensor position

 

 

is not in the flame

 

 

or replace the pilot

 

 

(pilot flame too small)?

 

 

 

56D3048

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Monessen Hearth HDV500NV/PV manual Troubleshooting, Signature Command System
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HDV500NV/PV specifications

The Monessen Hearth HDV500NV/PV is a powerful and efficient gas fireplace designed to enhance the warmth and ambiance of any living space. This model is part of Monessen's esteemed lineup of vented gas fireplaces, which are known for their elegant designs and performance. The HDV500NV/PV specifically is designed for those who desire both aesthetic appeal and functional heating.

One of the standout features of the HDV500NV/PV is its versatile installation options. It can be vented vertically or horizontally, providing flexibility for various home layouts. This adaptability makes it an ideal choice for homeowners looking to retrofit an existing space or build a new one. With a powerful input rating of up to 30,000 BTUs, it delivers exceptional heat output and efficiently warms the room, ensuring comfort during colder months.

The fireplace boasts a realistic flame presentation, thanks to its innovative burner technology. The advanced burner system creates flickering flames that mimic traditional wood-burning fireplaces, enhancing the overall aesthetic. Additionally, the HDV500NV/PV is equipped with a ceramic glass front that not only showcases the beautiful flames but also provides a clear view while maintaining safety standards.

For convenience, the HDV500NV/PV features a simple, user-friendly remote control that allows homeowners to adjust the flame height and heat output with ease. This feature adds a layer of comfort, as it eliminates the need to manually operate the fireplace for temperature adjustments. The optional adjustable thermostat enhances this convenience, allowing for automated temperature regulation.

The design of the HDV500NV/PV is equally impressive. Its clean lines and elegant finish make it a striking focal point in any room. Available in various styles and trims, it can seamlessly integrate into various home decors, from modern to traditional.

Safety is also a priority with the HDV500NV/PV. It includes built-in safety features such as a gas shut-off valve and an oxygen depletion sensor, providing peace of mind for users.

In summary, the Monessen Hearth HDV500NV/PV is a versatile, efficient, and aesthetically pleasing gas fireplace that combines advanced technologies with user convenience. Its realistic flame presentation, powerful heating capabilities, and stylish design make it a perfect choice for enhancing any home environment.
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