Getting Help
Please read this manual before performing any installation or operations.
When a program is activated, select the Help menu at the top of the screen for the Help file to be displayed.
If there is a problem loading or operating software, or if the console does not appear to be working properly, refer to "Troubleshooting" or contact the supervisor for help.
To request technical assistance call the Motorola System Support Center:
•Motorola and MMS - (800)
•End Users or Customer - (800)
Please have the following information ready before calling:
•The Customer name and phone number
•The Service Shop or Provider name and phone number
•A description of the problem
•Any remote
•Serial number of equipment
•Gold
•COIM Firmware version
•If upgraded, the Factory order number of the upgrade
•Proof of coverage under warranty, maintenance agreement, or a valid P.O. number for flat rate charge
Foreword and Table of Contents (U.P.) |
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