Nextel Customer Care, Domestic Customer Care | Motorola i710

Nextel® Customer Care

There are a number of features available with your Nextel service and your new i710 phone, so you may be overwhelmed at first. Relax! Nextel Customer Care is here to help. If the feature information and instructions in this guide don’t answer all your questions, or if you would like to inquire about other Nextel products and services, please feel free to contact us. Should you need assistance, please contact us from a landline phone, so that we can troubleshoot any issues associated with your mobile phone.

Please take a few steps to gather information about your phone and account prior to contacting us. In accordance with Nextel’s Authorized Contact Policy, you will need to supply account specific information to validate that you are authorized to receive information about and make changes to the account. At minimum, we ask that you have your Personal Telephone Number (PTN) and Account number ready when you call. This will better able us to provide you with the highest level of service possible.

Domestic Customer Care

Visit www.nextel.com for a variety of Customer Care services:

•Browse for information on phones, coverage, rates and other Nextel services. View and download user's guides, try out our interactive virtual product and service demos, find answers to frequently asked questions, order accessories, locate service and repair centers, upgrade phone software, send a message and more.

•For self-service on your Nextel account, click on My Account to view your account, pay your bill, add phones to your account, reset your voice mail password and more.

•For online assistance, click on Contact Us to send us an email request. Our representatives are committed to assisting you. Every effort will be made to address your questions or concerns within 24 hours. Contact us to add Wireless Web and other services, change rate plans, inquire about your bill and more.

Or, call us at 1-800-639-6111 or dial 611 from your Nextel phone.

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Motorola i710 manual Nextel Customer Care, Domestic Customer Care

Contents

@NNTN5720A@ Page Contents Contacts Receiving Messages Nextel Online Services 102 109 113 115116 118 Declaration of Conformity Getting Started Push to Talk TM Getting Started Removing the Battery Door Removing the Battery DoorLocating Your SIM Card Inserting the Battery BatteryCharging the Battery Removing the Battery Battery Use and MaintenanceBattery Charger Battery Activating Service Powering On and OffEnabling Security Finding Your Phone Number and Direct Connect Number Phone ProgrammingPhone Programming Customizing Features Nextel Worldwide ServiceNextel Voice Mail Quick Access to Main Menu Items Phone BasicsText Area Display Options Menu Key OK KeyMain Menu Status Icons SIM Card Security QRM Turning the PIN Requirement On and Off Entering the PINChanging the PIN SIM Card Security Inserting and Removing Your SIM Card Unblocking the PINSelect Unblock PIN Inserting Your SIM Card Removing Your SIM Card Locking the Keypad Accessories AccessoriesNextel Voice Mail Text Messaging Nextel Customer Care I710 Phone Menu Tree Making Calls Phone CallsDirect Connect Calls Dialing Direct Connect Numbers Receiving Calls Phone CallsDirect Connect Calls Receiving Calls Ways to Enter Calls From the KeypadFrom the Recent Calls List From Contacts Using a Voice Name From DatebookRedialing the Last Number Ways to Enter Calls Using Speakerphone Using Speed Dial and Turbo DialUsing One Touch Direct Connect Missed Phone Calls Using Mute Using MuteMaking Emergency Phone Calls Making Calls Using the Call Alert Queue Call AlertsSending Call Alerts Receiving Call Alerts Viewing Call Alerts Viewing Date and TimeResponding to Call Alerts in the Queue Deleting Call Alerts Viewing Recent Calls Recent CallsStoring Recent Calls to Contacts Recent Calls Deleting Recent CallsSelect Delete All Using Alpha Mode Using Word ModeEntering Text Entering a Word Special Function Keys Adding Words to the DatabaseChoosing a Language Spaces Using Numeric Mode Using Symbols ModeUsing Numeric Mode Punctuation Contacts Viewing Contacts Searching for a NameShowing Only Direct Connect Numbers and Talkgroups Viewing Contacts Creating Entries Contacts Storing Numbers Faster Assigning OptionsStoring Numbers Faster Select Store Number Editing Entries Deleting EntriesChecking Capacity Creating Pauses and Waits International Numbers International Numbers Memo Select Store to Cntcs Call Forwarding Forwarding All Calls Forwarding Missed Calls Turning Off Call ForwardingCall Forwarding Viewing Call Forwarding Settings Viewing Call Forwarding Settings Advanced Calling Features Switching Between CallsSelect In Call Setup Call Waiting Call Waiting Putting a Call on Hold Calling 2 PeoplePutting a Call on Hold, Making a Second Call Making a 3-Way Call Setting One Touch Direct Connect Advanced Calling FeaturesCreating Pauses and Waits While Dialing Making International Calls Setting Flip Actions Setting Flip ActionsFor Answering Calls For Ending Calls Setting Up More Talkgroups Group ConnectTM CallsJoining a Talkgroup Making Group ConnectTM Calls Call Timers Call TimersReceiving Group ConnectTM Calls Turning off Group ConnectTM Calls Using Your Phone as a Modem Turning On the TTY Feature Choosing a ModeMaking TTY Calls Making TTY Calls Telecommunications Relay Service Select In Call Setup TTY TypeSpecial Dialing Codes Changing the TTY Baud Rate Special Dialing Codes Nextel Phone Services Alternate Line ServiceCaller ID Per-Call Blocking Nextel Call RestrictionsCall Restrictions Setting Your Phone to Vibrate Ring Tones Ring and Vibrate Assigning Ring Tones to ContactsViewing Ring Tone Assignments Downloading More Ring Tones Managing Memory Deleting Custom Ring TonesRing Tones Select Memory Usage Message Center Accessing the Message CenterMessage Center Options Setting Notification Options Receiving MessagesMessage Notifications Message Center Message Center Accessing Voice Mail from the Message Center Voice Mail MessagesReceiving a Message Sending Unanswered Calls to Voice Mail Nextel Voice Mail Setting Up Your Voice Mail BoxPlaying Messages Recording Your Name Changing Your PasswordNextel Voice Mail Advanced Voice Mail Features Recording Your Active GreetingMultiple Greetings Recording Your Active Greeting Greetings Schedule Automatic PlaybackChanging the Playback Order of Messages Delivery Options Advanced Voice Mail FeaturesRecording, Forwarding, and Replying to Messages Working With Group Lists Message Forwarding Nextel Voice Mail Tree Main Menu SMS and Two-Way Messages SMS MessagesReceiving a Message Reading from the Message Center Calling and Storing Numbers Two-Way Messages and Net AlertsSMS and Two-Way Messages Accessing Two-Way Messages Deleting Net AlertsSending Two-Way Messages Two-Way Messages and Net Alerts SMS and Two-Way Messages NOL Services Nextel Online ServicesAccessing NOL Services From Your Phone Nextel Online Services Select Business Tools Address Book To access Mobile EmailNavigation Keys Select Web Sites, Downloads, Marketplace, or Search Voice Records Creating Voice RecordsPlaying Voice Records Labeling Voice Records Locking Voice Records Deleting Voice RecordsVoice Records Managing Memory Installing Applications Java ApplicationsRunning Applications Suspending Applications Resuming Applications Ending ApplicationsDownloading Applications Deleting Applications Select Deinstall Shortcuts on the Main MenuJava Applications Personalize Menu Options Add/Remove Apps. -or Setting Privacy for All Java Applications Java Applications and GPS EnabledJava Applications and GPS Enabled Setting Privacy for Each Java Application Granting or Denying Permission Select Permissions GPS Enabled Important Things to Keep in Mind Never rely solely on one device for navigation Making an Emergency CallMaking an Emergency Call GPS Enabled Viewing Your Approximate Location Enhancing GPS Performance Enhancing GPS Performance GPS antenna Updating Satellite Almanac Data Updating Satellite Almanac Data Setting Privacy Options Setting the GPS PIN Security Feature Using GPS with Map Software Using GPS with Map SoftwareSoftware Compatibility Set Nmea OUT to On Getting StartedSet Nmea OUT to Off Datebook Viewing Datebook Creating Events Navigating DatebookDatebook Select Go To Today Creating Events Assigning More Options Editing EventsSelect Ring Tone Deleting Events Receiving RemindersFor Events with Java Applications Deleting Events Making Calls From Datebook Customizing Datebook SetupFor Events with Numbers to Call Customizing Datebook Setup Setting the Volume Customizing Your PhoneChanging the Look of Your Phone Wallpaper Setting Text Size Setting ContrastSetting the Menu View Setting the Backlight Using Settings Display/Info FeaturesTemporarily Turning Off Calls Customizing Your Phone DC/GC Options Features Phone Calls FeaturesUsing Settings Personalize Features Volume Features Security Features Advanced Features 108 Switching Profiles How Changing Settings Affects ProfilesProfiles Viewing Profiles Select Setup Temp Profile Temporary ProfilesStoring a Temporary Profile Profiles Creating Profiles Editing ProfilesDeleting Profiles Creating Profiles Setting Call Filtering Shortcuts Using a ShortcutCreating a Shortcut Deleting Shortcuts Editing a ShortcutShortcuts Using a Remote Ptttm Button Using a HeadsetAttaching a Headset Nextel Customer Care Domestic Customer Care Nextel Worldwide Customer Care Nextel Worldwide Customer Care Message Description Understanding Status MessagesStatus Messages Message Description Self Check Fail + Nextel Terms and Conditions of Service 121 Nextel Terms and Conditions of Service 123 124 125 An estimate and actual service coverage may vary 127 128 Difficult, if not impossible, to determine 130 131 132 133 134 135 136 137 138 139 140 141 RF Operational Characteristics Safety and General InformationPortable Radio Product Operation and EME Exposure Approved Accessories Phone OperationTwo-way radio operation Body-worn operation Safety and General Information Electro Magnetic Interference/Compatibility Medical Devices Operational Warnings Cleaning and Drying Considerations Operational CautionsBlasting Caps and Areas Batteries Accessory Safety Information Accessory Safety Information What Does this Warranty Cover? Accessories as One 1 year from Defined aboveProducts as defined One 1 year from Above First consumer What is not covered? Exclusions Motorola Limited Warranty TTY-877-483-2840 153 What This Warranty Covers and For How Long IV. What This Warranty Does Not Cover III. How to Get Warranty ServiceII. General Provisions VI. Patent and Software Provisions 157 Patent and Trademark Information Index Numerics Type 29 IndexEmail 34, 36 161 145 163