11 - 8 MC65 User Guide

Single Slot USB Cradle
Table 11-3
Troubleshooting the Single Slot USB Cradle
Symptom Possible Cause Action
LEDs do not light
when MC65 or spare
battery is inserted.
Cradle is not
receiving power. Ensure the power cable is connected securely to both the cradle
and to AC power.
MC65 is not seated
firmly in the cradle. Remove and re-insert the MC65 into the cradle, ensuring it is firmly
seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the charging slot,
ensuring it is firmly seated.
MC65 battery is not
charging. MC65 was
removed from
cradle or cradle
was unplugged
from AC power too
soon.
Ensure cradle is receiving power. Ensure MC65 is seated
correctly. Confirm main battery is charging under Tap Status Bar
> . The 3600 mAh battery fully charges in less than six hours .
Battery is faulty. Verify that other batteries charge properly. If so, replace the fault y
battery.
The MC65 is not
fully seated in the
cradle.
Remove and re-insert the MC65 into the cradle, ensuring it is firmly
seated.
Extreme battery
temperature. Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
Spare battery is not
charging. Battery not fully
seated in charging
slot.
Remove and re-insert the spare battery in the cradle, ensuring it is
firmly seated.
Battery inserted
incorrectly. Re-insert the battery so the charging contacts on the battery align
with the contacts on the cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace the fault y
battery.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
MC65 removed
from cradle during
communications.
Replace MC65 in cradle and retransmit.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC65 Integrator Guide.