Maintenance & Troubleshooting 11 - 9

Four Slot Ethernet CradleVehicle Cradle
Table 11-4
Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
During
communication, no
data transmits, or
transmitted data was
incomplete.
MC65 removed
from cradle during
communications.
Replace MC65 in cradle and retransmit.
MC65 has no active
connection. An icon is visible in the status bar if a connection is currently active.
Battery is not
charging. MC65 removed
from the cradle too
soon.
Replace the MC65 in the cradle. The 3600 mAh battery fully
charges in less than six hours. Tap
Status Bar >
to view battery
status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
MC65 is not
inserted correctly in
the cradle.
Remove the MC65 and reinsert it correctly. Verify charging is active.
Tap Status Bar >
to view battery status.
Ambient
temperature of the
cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0°C (32°F) and 50°C (122°F).
Table 11-5
Troubleshooting the Vehicle Cradle
Symptom Possible Cause Action
MC65 battery
charging LED does
not light up.
Cradle is not
receiving power. Ensure the power input cable is securely connected to the cradle’s
power port.
MC65 battery is not
recharging. MC65 was
removed from the
cradle too soon.
Replace the MC65 in the cradle. The 3600 mAh battery fully
charges in less than six hours.
Battery is faulty. Replace the battery.
MC65 is not placed
correctly in the
cradle.
Remove the MC65 from the cradle, and re-insert correctly. If the
battery still does not charge, contact customer support.
The MC65 battery charging LED slowly blinks amber when the
MC65 is correctly inserted and charging.
Ambient
temperature of the
cradle is too warm.
Move to an area where the ambient temperature is between -20oC
and 50oC
50°C (-4°F and 122°F)
.