Motorola MC70 Troubleshooting

6 - 2 MC70 User Guide

Troubleshooting

EDA

Table 6-1

Troubleshooting the EDA

Problem Cause Solution

EDA does not turn

on. Lithium-ion battery

not charged. Charge or replace the lithium-ion battery in the EDA.

Lithium-ion battery

not installed

properly.

Install the battery properly. See Installing and Removing the

Main Battery on page 1-4.

System crash. Perform a warm boot. If the EDA still does not turn on, perform

a cold boot. See Resetting the EDA on page 2-23.

Rechargeable

lithium-ion battery did

not charge.

Battery failed. Replace battery. If the EDA still does not operate, perform a

warm boot, then a cold boot. See Resetting the EDA on page

2-23.

EDA removed from

cradle while

battery was

charging.

Insert EDA in cradle. The standard capacity battery (1900 mAh)

fully charges in less than four hours. The extended capacity

battery (3800 mAh) fully charges in less than eight hours.

Cannot see

characters on

display.

EDA not powered

on. Press the Power button.

During data

communication, no

data transmitted, or

transmitted data was

incomplete.

EDA removed from

cradle or

disconnected from

host computer

during

communication.

Replace the EDA in the cradle, or reattach the communication

cable and re-t ra nsmit.

Incorrect cable

configuration. See the system admi nis tra to r.

Communication

software was

incorrectly

installed or

configured.

Perform setup. Refer to the MC70 Integrator Guide for details.

No sound. Volume setting is

low or turned off. Adjust the volume. See Speaker Icon on page 2-3.

Contents

Main Page Page ii MC70 User Guide Patents iii Revision History Changes to the original manual are listed below: Page Table of Contents vi MC70 User Guide Table of Contents - vii viii MC70 User Guide Table of Contents - ix Page About This Guide Chapter 3 Documentation Set xii MC70 User Guide Configurations Software Versions AKU Version About This Guide xiii OEM Version BTExplorer Software xiv MC70 User Guide Fusion Software Phone Software About This Guide xv Chapter Descriptions Notational Conventions xvi MC70 User Guide Related Documents Service Information Chapter 1 Getting Started Figure 1-1 MC70 Front View 1 - 2 MC70 User Guide Unpacking Getting Started 1 - 3 Accessories 1 - 4 MC70 User Guide Getting Started Installing and Removing the Main Battery Installing the Main Battery Getting Started 1 - 5 Removing the Main Battery 1 - 6 MC70 User Guide Charging the Battery Charging the Main Battery and Memory Backup Battery Getting Started 1 - 7 Charging Spare Batteries 1 - 8 MC70 User Guide Charging Temperature Powering On the EDA Calibrating the Screen Checking Battery Status Getting Started 1 - 9 SIM Card 1 - 10 MC70 User Guide Adjusting the Handstrap Getting Started 1 - 11 Removing the Screen Protector Battery Management 1 - 12 MC70 User Guide Changing the Power Settings Changing the Backlight Settings Changing the Keypad Backlight Settings Turning Off the Radios On Devices with AKU 1.0 Getting Started 1 - 13 Turning Off the Bluetooth and WAN Radios On Devices with AKU 2.2 or higher 1 - 14 MC70 User Guide Chapter 2 Using the MC70 Chapter 2 Status Icons 2 - 2 MC70 User Guide Using the MC70 2 - 3 Speaker Icon 2 - 4 MC70 User Guide Battery Icon Connectivity Icon Using the MC70 2 - 5 WWAN Icon Time Icon 2 - 6 MC70 User Guide Instant Message Icon Using the MC70 2 - 7 E-Mail Icon Multiple Notifications Icon 2 - 8 MC70 User Guide LED Indicators Using the MC70 2 - 9 Keypads Numeric Keypad Configuration 2 - 10 MC70 User Guide Using the MC70 2 - 11 2 - 12 MC70 User Guide QWERTY Keypad Configuration Using the MC70 2 - 13 2 - 14 MC70 User Guide Using the MC70 2 - 15 2 - 16 MC70 User Guide Special Character Key Using the MC70 2 - 17 2 - 18 MC70 User Guide Function Buttons Stylus Using the MC70 2 - 19 Using a Headset 2 - 20 MC70 User Guide Data Capture Linear Scanning Imaging Operational Modes Using the MC70 2 - 21 Scanning Considerations Linear Scanning 2 - 22 MC70 User Guide Imager Scanning Using the MC70 2 - 23 Resetting the EDA Performing a Warm Boot 2 - 24 MC70 User Guide Performing a Cold Boot Waking the EDA Locking the EDA Page Page Chapter 3 Using Bluetooth Adaptive Frequency Hopping 3 - 2 MC70 User Guide Security Turning the Bluetooth Radio Mode On and Off Disabling Bluetooth Using Bluetooth 3 - 3 Enabling Bluetooth Bluetooth Power States Cold Boot Warm Boot 3 - 4 MC70 User Guide Bluetooth Profiles Modes Using Bluetooth 3 - 5 Wizard Mode 3 - 6 MC70 User Guide Using Bluetooth 3 - 7 Explorer Mode Discovering Bluetooth Device(s) 3 - 8 MC70 User Guide Using Bluetooth 3 - 9 Bonding with Discovered Device(s) 3 - 10 MC70 User Guide Renaming a Bonded Device Using Bluetooth 3 - 11 Deleting a Bonded Device Accepting a Bond 3 - 12 MC70 User Guide Discovering Services Using Bluetooth 3 - 13 File Transfer Services 3 - 14 MC70 User Guide Creating a New File or Folder Deleting a File Getting a File Using Bluetooth 3 - 15 Connecting to the Internet Using an Access Point Dial-Up Networking Services 3 - 16 MC70 User Guide Using Bluetooth 3 - 17 Adding a Dial-up Entry 3 - 18 MC70 User Guide Object Exchange Push Services Using Bluetooth 3 - 19 Sending a Contact 3 - 20 MC70 User Guide Sending a Picture Using Bluetooth 3 - 21 Headset Services 3 - 22 MC70 User Guide Serial Port Services ActiveSync Using Serial Port Services Using Bluetooth 3 - 23 Personal Area Network Services 3 - 24 MC70 User Guide Bluetooth Settings Device Info Tab Services Tab Using Bluetooth 3 - 25 Dial-Up Networking Service 3 - 26 MC70 User Guide File Transfer Service Hands-Free Service Using Bluetooth 3 - 27 Headset Service OBEX Object Push Service 3 - 28 MC70 User Guide Personal Area Networking Service Serial Port Service Using Bluetooth 3 - 29 Security Tab Discovery Tab 3 - 30 MC70 User Guide Virtual COM Port Tab Using Bluetooth 3 - 31 Miscellaneous Tab Page Chapter 4 Using the MC7004/94/95 Phone Accessing the Phone Keypad 4 - 2 MC70 User Guide Making a Call Using the Keypad Turning the Phone On and Off With AKU 1.1 (Flight Mode) Using the MC7004/94/95 Phone 4 - 3 With AKU 2.2 or Higher Page Using the MC7004/94/95 Phone 4 - 5 Answering a Call Audio Modes 4 - 6 MC70 User Guide Incoming Call Features Muting a Call Using the MC7004/94/95 Phone 4 - 7 Taking Notes 4 - 8 MC70 User Guide Using Speed Dial Adding a Speed Dial Entry Using the MC7004/94/95 Phone 4 - 9 4 - 10 MC70 User Guide Editing a Speed Dial Entry Using the MC7004/94/95 Phone 4 - 11 Deleting a Speed Dial Entry 4 - 12 MC70 User Guide Making a Speed Dial Call Using the MC7004/94/95 Phone 4 - 13 Using Call History Managing Call History Changing the Call History View 4 - 14 MC70 User Guide Resetting the Recent Calls Counter Using the MC7004/94/95 Phone 4 - 15 Deleting Call History Items by Call Date Deleting All Call History Items 4 - 16 MC70 User Guide Viewing Call Status Using the MC7004/94/95 Phone 4 - 17 Using the Call History Menu Using Contacts 4 - 18 MC70 User Guide Swapping Calls Using the MC7004/94/95 Phone 4 - 19 Conference Calling 4 - 20 MC70 User Guide Text Messaging Sending a Message Using the MC7004/94/95 Phone 4 - 21 Page Chapter 5 Accessories Cables Cradles Miscellaneous Snap-on Modules Headset Multi Media Card (MMC) / Secure Digital (SD) Card Accessories 5 - 3 SD/SDIO Setup 5 - 4 MC70 User Guide Single Slot USB/Serial Cradle Charging the EDA Battery Accessories 5 - 5 Charging the Spare Battery 5 - 6 MC70 User Guide Four Slot Ethernet Cradle Accessories 5 - 7 Charging VCD7000 Vehicle Cradle 5 - 8 MC70 User Guide Charging the EDA Battery Removing the EDA Accessories 5 - 9 Charging the Spare Battery 5 - 10 MC70 User Guide Accessories5 - 11 Four Slot Spare Battery Charger MC70 Battery Shim Installation Spare Battery Charging 5 - 12 MC70 User Guide Accessories5 - 13 Magnetic Stripe Reader (MSR) Attaching and Removing the MSR 5 - 14 MC70 User Guide Using the MSR Accessories5 - 15 TRG7000 Trigger Handle Inserting the EDA into the Trigger Handle Removing the EDA 5 - 16 MC70 User Guide Scanning Using a Cradle Page 5 - 18 MC70 User Guide Cables Accessories5 - 19 Battery Charging and Operating Power LED Charge Indications Page Chapter 6 Maintenance & Troubleshooting Maintaining the EDA 6 - 2 MC70 User Guide Troubleshooting EDA Maintenance & Troubleshooting 6 - 3 6 - 4 MC70 User Guide Bluetooth Connection Maintenance & Troubleshooting 6 - 5 6 - 6 MC70 User Guide Single Slot USB/Serial Cradle Maintenance & Troubleshooting 6 - 7 6 - 8 MC70 User Guide Four Slot Ethernet Cradle Maintenance & Troubleshooting 6 - 9 Vehicle Cradle 6 - 10 MC70 User Guide Four Slot Spare Battery Charge Maintenance & Troubleshooting 6 - 11 Cables Magnetic Stripe Reader 6 - 12 MC70 User Guide Trigger Handle Maintenance & Troubleshooting 6 - 13 Page Appendix A Technical Specifications MC70 Technical Specifications A - 2 MC70 User Guide Page A - 4 MC70 User Guide Technical Specifications A - 5 MC70 Accessory Specifications A - 6 MC70 User Guide Glossary A B Glossary - 2 MC70 User Guide C Glossary - 3 D Glossary - 4 MC70 User Guide E F H Glossary - 5 I Glossary - 6 MC70 User Guide K L M Glossary - 7 N O P Glossary - 8 MC70 User Guide Q R S Glossary - 9 Glossary - 10 MC70 User Guide T U Page Page Index Numerics A B Index - 2 MC70 User Guide C D E F H I K L M N Q R S T U Z Page Tell Us What You Think...