Moxa Technologies RS-422, RS-485 user manual Return Procedure

Return Procedure

For product repair, exchange or refund, you must:

vProvide evidence of original purchase.

vFill out the Problem Report Form (PRF) as detailed as possible for shorter product repair time.

vObtain a Return Merchandise Authorization (RMA) number from the sales representative or dealer.

vCarefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The RMA number should be visible on the outside of the package, and include a description of the problem along with the return address and telephone number of a technical contact.