Chapter 5 - Troubleshooting
Troubleshooting.......................................................................................................49
The Modem Does Not Respond to Commands............................................49
The Modem Dials But Cannot Make a Connection.......................................51
The Modem Disconnects While Online..........................................................53
The Modem Cannot Connect When Answering............................................54
File Transfer Is Slower Than It Should Be.....................................................54
Losing Data.....................................................................................................54
Getting Garbage Characters on the Monitor.................................................55
Fax and Communications Software Won’t Run at the Same Time..............55
Chapter 6 - Testing Your Modem
Local Analog Loopback Test/V.54 Loop 3..............................................................56
Digital Loopback Test/V.54 Loop 2 (Local/Manual)...............................................57
Digital Loopback Test/V.54 Loop 2 (Remote/Automatic).......................................58
Chapter 7 - Service, Warranty and Tech Support
Introduction..............................................................................................................60
Limited Warranty.....................................................................................................60
On-line Warranty Registration........................................................................61
Tech Support...........................................................................................................61
Recording Modem Information.......................................................................61
Service.....................................................................................................................62
About the Multi-Tech BBS.......................................................................................63
To log on to the Multi-Tech BBS.....................................................................63
To Download a file..........................................................................................63
About CompuServe/Internet...................................................................................65
About the Multi-Tech Fax-Back Service.................................................................65
Appendix A - Technical Specifications
Appendix B - Tone Dial Frequencies
Appendix C - FCC and Canadian Regulations
FCC Regulations for Telephone Line Interconnection...........................................71
Canadian Limitations Notice...................................................................................74
Index