Multi-Tech Systems MT2834ZPX owner manual On-line Warranty Registration, Tech Support

Chapter 7 - Service, Warranty and Tech Support

On-line Warranty Registration

To register your Multi-Tech product on-line, click on the following link:

http://www.multitech.com/support/register.htm

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800- 972-2439. Please fill out the modem information (below), and have it available when you call. If your modem requires service, the tech support specialist will guide you on how to send in your modem (see Service Section).

Recording Modem Information

Please fill in the following information on your Multi-Tech modem. This will help tech support in answering your questions.

Modem Model No.: __________________________________

Modem Serial No.: __________________________________

Modem Firmware Version: ____________________________

FAX Software Version: _______________________________

DataComm Software Version: _________________________

COM Port #: _______________________________________

IRQ Setting: _______________________________________

The modem model and serial numbers are silkscreened on the bottom of your modem. The software versions are printed on the diskette labels. Type ATI1 to display the modem firmware version.

Please note the status of your modem before calling tech support. This screen messages, diagnostic test results, problems with a specific application, etc. Use the space below to note modem status:

61