Technical Support, Multi-Tech BBS | Multi-Tech Systems MT5600BL

D Warranty, Service, and Technical Support

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or

612785-3500 (international and local). Please have modem information available. You can also contact Technical Support via the following URL:

http://www.multitech.com/_forms/email_tech_support.htm

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech prod- uct online at the following URL:

http://www.multitech.com/register/

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS in- cludes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi-Tech BBS is 800 392-2432 (USA and Canada) or 612 785-3702 (international and local).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

To Log on to the Multi-Tech BBS

1.Set your communication program to 8-N-1.

2.Dial our BBS at 800 392-2432 (USA and Canada) or 612 785-3702 (international and local).

3.At the prompts, type your first name, last name, and password; then press ENTER. If you are a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a questionnaire appears. You must complete the questionnaire to use the BBS on your first call.

4.Press ENTER until the Main Menu appears. From the Main Menu you have access to two areas: the Files Menu and News. For help on menu commands, type ?.

To Download a File

If you know the file name

1.From the Main Menu, type F to access the Files Menu, and then type D.

2.Enter the name of the file you want to download from the BBS.

3.If a password is required, enter the password.

4.Answer Y or N to the automatic logoff question.

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Multi-Tech Systems MT5600BL, MT5600BA manual Technical Support, Online Warranty Registration, Multi-Tech BBS

Contents

Model MT5600BA Model MT5600BL Record of Revisions FCC Part Introduction Using the Front PanelQuick Start MultiModemII User Guide Remote Configuration AT Commands, S-Registers & Result CodesSolving Problems Callback Security Appendix a Regulatory Compliance Appendix D Warranty, Service, and Technical SupportAppendix C Loopback Tests Appendix E Upgrading the Modem Contents Viii Introduction Features IntroductionProduct Description Data Introduction Related Manuals What Is in Your Modem Package? Quick Start What You Will Need Safety WarningsWe supply You supply RS232 Connection Connect the Modem to Your SystemDialup Connection Quick Start Four-Wire Leased Line Connection Two-Wire Leased Line ConnectionPower Connection Power-On Test Install the Modem in Windows Adding the Modem to WindowsRemoving Your Old Modem from Windows Install and Configure Your Software Trio DataComm Call the Multi-Tech BBS Windows HyperTerminal Windows Terminal Send a Fax Trio FaxMicrosoft Fax References Select Start Programs Accessories Fax Compose new fax MultiModemII User Guide Using the Front Panel LED Indicators Modem Configuration Liquid Crystal Display LCD Using the Front PanelOption Selection Menu Structure MultiModemII User Guide Menu Overview Using the Front Panel Status Trunk MultiModemII User Guide Basic Options Trunk Using the Front Panel Advanced Options Trunk Diagnostic Options Trunk MultiModemII User Guide Remote Configuration Options Trunk Caller ID Options Trunk Using the Front Panel Phone Number Memory Options Trunk Status Menu Options Using the Front Panel Basic Options Implemented Advanced Options Remote Configuration Options MultiModemII User Guide Diagnostic Options Phone Number Memory OptionsCaller ID Options AT Commands Registers Result Codes Introduction AT Commands, S-Registers, and Result Codes AT Commands DS= y Dial Stored Telephone Number Echo Command Mode CharactersHook Control Information Request Monitor Speaker Mode Monitor Speaker VolumeReturn Online to Data Mode Result Codes Enable/Disable Set Register Value Select RegisterRead Register Value Tone Dialing Result Code Selection Modem ResetLong Space Disconnect Data Carrier Detect DCD Control Load Factory Settings Error Correction ModesData Terminal Ready DTR Control Modem-Initiated Flow Control Communications Mode 22bis Guard Tone ControlFlow Control Selection Test Commands Sync/Async ModeClear to Send CTS Control Data Set Ready DSR Control Store Current Configuration Display Current ConfigurationDisplay Last Connection Statistics Synchronous Clock Source Line Signal Level Select Profile for Hard ResetZy =x Store Telephone Number Data Compression Control PCM Code Selection Line Signal Quality\An Maximum MNP Block Size \Bn Transmit Break \Vn Single Line Connect Message \Nn Error Correction Mode Selection Reserved,maxTXrateCR +MS= Modulation Selection MNP Extended Services Command #CBNy=x Store Callback Number Command -SDR=nDistinctive Ring ControlCommand #CBPy=x Store Callback Password Flash Memory Download Callback Enable/Disable Command #CID= n Caller IDCommand $SBn Serial Port Baud Rate Escape Sequence Registers Register Unit Range Default Description S32 S36 S46 Terse Verbose Description Result Codes Protocol ALT +FCERROR MultiModemII User Guide Remote Configuration Basic Procedure SetupChanging the Remote Configuration Password Changing the Remote Escape Character Remote Configuration MultiModemII User Guide Callback Security Turning Callback Security On and Off Setup Procedures Callback Security Assigning Callback Passwords Assigning Callback Phone Numbers Calling Procedure Callback Security CommandsCommand #CBN y= x Store Callback Number Command #CBPy=x Store Callback Password Callback Assignments MultiModemII User Guide Leased Line Operation Two-Wire Setup Leased Line Operation Four-Wire Setup Dial Backup and Leased Line Restoral Setup Dial Backup and Leased Line Restoral Leased Line Operation MultiModemII User Guide Solving Problems None of the Indicators Light Solving Problems Modem Does Not Respond to Commands Modem Dials But Cannot Connect Modem4Disconnects While Online File Transfer4Is Slower Than It Should Be Modem4Cannot Connect When Answering Data Is Being Lost There Are Garbage4 Characters on the MonitorModem4Doesn’t Work with Caller ID Fax and Data4Software Can’t Run at the Same Time Appendixes FCC Part 68 Telecom Appendix a Regulatory Compliance Regulatory Compliance Fax Branding Statement Canadian Limitations Notice International Modem RestrictionsCommission Decision CTR21 New Zealand Telecom Warning Notice EMC, Safety, and Terminal Directive Compliance Appendix B Technical Specifications Technical Specifications Receiver Sensitivity Test procedure Local Analog Loopback Test V.54 LoopLoopback Tests Figure C-2. Remote digital loopback test Remote Digital Loopback Test V.54 Loop Figure C-3. Local digital loopback test Local Digital Loopback Test V.54 Loop Back-to-Back Test Figure C-5. Back-to-back test connections Service Limited Warranty Warranty, Service, and Technical Support Online Warranty RegistrationTechnical Support Multi-Tech BBS About the Internet SupplyNet Online Ordering Instructions Ordering Modem Accessories Identify the Modem Firmware Upgrade Overview Multi-Tech Web Site Identify the Current Firmware VersionMulti-Tech BBS Upgrading the Modem Download the Upgrade File Extract the Upgrade FilesSet the Modem to the Factory Defaults Restore Your Parameters Upgrade the Modem’s Firmware RS-232 Pinouts Appendix F Cable Pinouts Cable Pinouts Leased Line Pinouts Ctrl Code Hex Dec Appendix G Ascii Character Map Index 108 Index 110