Chapter 4—Troubleshooting
Introduction......................................................................................... 52
Initial Checklist............................................................................ 52
Common Problems....................................................................... 5 3
The modem does not respond to commands ............................... 53
The modem dials but cannot make a connection......................... 55
The modem disconnects while online.......................................... 5 6
The modem cannot connect when answering .............................. 57
File transfer appears slower than it should.................................. 57
Data is being lost.......................................................................... 58
There are garbage characters on the monitor .............................. 58
Fax and data software wont run at the same time....................... 58
Chapter 5—Warranty, Service, and Tech Support/BBS
Introduction......................................................................................... 60
Limited Warranty......................................................................... 60
Online Warranty Registration...................................................... 61
Technical Support ............................................................................... 62
Recording Modem Information ................................................... 62
Service................................................................................................. 63
The Multi-Tech BBS........................................................................... 64
About CompuServe............................................................................. 66
About the Internet ............................................................................... 66
About the Multi-Tech Fax-Back Service............................................ 66
Appendix
Appendix A: Regulatory Compliance................................................. 68
Appendix B: Technical Specifications................................................ 76
Appendix C: ASCII Conversion Chart................................................ 80
Appendix D: FLASHWINFlash Upgrade........................................... 81
Index
............................................................................................................. 84