Data is being lost | Multi-Tech Systems MT5634ZPX-PCI guide

Chapter 4—Troubleshooting
Introduction	52
Initial Checklist	52
Common Problems	53
The modem does not respond to commands	53
The modem dials but cannot make a connection	55
The modem disconnects while online	56
The modem cannot connect when answering	57
File transfer appears slower than it should	57
Data is being lost	58
There are garbage characters on the monitor	58
Fax and data software won’t run at the same time	58
Chapter 5—Warranty, Service, and Tech Support/BBS
Introduction	60
Limited Warranty	60
Online Warranty Registration	61
Technical Support	62
Recording Modem Information	62
Service	63
The Multi-Tech BBS	64
About CompuServe	66
About the Internet	66
About the Multi-TechFax-Back Service	66
Appendix
Appendix A: Regulatory Compliance	68
Appendix B: Technical Specifications	76
Appendix C: ASCII Conversion Chart	80
Appendix D: FLASHWINFlash Upgrade	81
Index
.............................................................................................................	84

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Multi-Tech Systems MT5634ZPX-PCI Introduction Initial Checklist Common Problems, Data is being lost, Technical Support

Contents

Model MT5634ZPX-PCI MT5634ZPX -PCI Record of Revisions Contents Introduction Initial Checklist Common Problems Introduction Limited WarrantyData is being lost Technical Support Introduction and Description MT5634ZPX-PCI Features Introduction and Description Peripiheral Component Interconnect PCI Fax Support/Functions Downstream RatesUpstream Data Rates Optional V.8bis Sequence What is in Your Modem Package? Digital Loss and Robbed-bit Signaling Auto Adapt How to Use This Manual Appendix Typographic Conventions You type this Installation Introduction What You’ll Need Installation Overview Safety WarningsInstallation Configuring the MultiModem ZPX-PCI Windows 95 Plug and Play Installing the MultiModemZPX-PCI Plug the telephone’s line cable into External ConnectionsWith the modem, insert the microphone Installing Drivers Verifying Configuration Port COM Interrupt Address Speed Is Your MultiModemZPX-PCI Ready for Use? Select Start, Settings, and then Control PanelTo Remove Previous Modem from Windows Operating Your MultiModemZPX-PCI Simple Operation Testing Data Functions Software ConfigurationSelect Start, Programs, Accessories, and then HyperTerminal Connect dialog box, click Dialing Properties Click Start, Programs, Accessories, and then WordPad Testing FAX FunctionsMultiModemZPX-PCI’s fax capabilities Testing Voice Function Click Start, Programs, Accessories, and then HyperTerminal MultiModemZPX-PCI’s Speakerphone Test AT+FCLASS=8 AT+VLS=7 Configuring Communications Software Installation Remote Configuration Basic Procedure Setup Changing the Setup Password PKUNZIP.EXE AT Commands, S-Registers, and Result Codes AT Commands AT Commands, Result Codes, and S-Registers Communication Standard SettingCarrier Control Dial Echo Command Mode Characters DS=n Dial Stored Telephone NumberEcho Online Data Characters Hook Control Monitor Speaker Volume Monitor Speaker ModeReturn Online to Data Mode Modulation Handshake Sr=n Set Register Value Sr? Read Register ValueResult Code Format Result Code Selection Modem Reset Long Space DisconnectAuto Retrain Data Carrier Detect DCD Control Fn Load Factory Default Settings Communications ModeAsynchronous Communications Mode 22bis Guard Tone Control Self-Test Commands View Current ConfigurationStore Current Configuration Select Stored Configuration for Hard Reset \Nn Error Correction Mode Selection \Gn Modem Port Flow Control\Jn Data Buffer Control \Kn Set Break Control \T n Inactivity Timer \V n Protocol Result Code\X n XON/XOFF Pass-Through Data Calling Tone Allowed value Enable Synchronous Buffered ModeSpeaker Codec Loopback Registers Decimal Disables, 1-255 enables Modulation 50-150Tones Minute 255 Connect. Where K56flex provided =V.90/56Kflex disabledData mode = disable 1 = enable 1-4 sets the value to S36=5,7 LAPM, MNP, or Async MNP or AsyncSets one of three 56K operating Result Codes Connected at 46000 bps Connected at 48000 bpsConnected at 50000 bps Connected at 52000 bps Troubleshooting Initial Checklist Common Problems Troubleshooting MT5634ZPX-PCI Modem dials but cannot make a connection Modem disconnects while online Modem cannot connect when answering Data is being lost Warranty, Service, and Tech Support/BBS Limited Warranty Online Warranty Registration Warranty, Service, and Tech Support Technical Support Recording Modem Information Service Multi-Tech Systems, Inc Woodale Drive Mounds View, MN Multi-Tech BBS To log on to the Multi-Tech BBSTo Download a file If you know the file name If you don’t know the file name About CompuServe About the Multi-Tech Fax-Back ServiceAbout the Internet Appendix Appendix a Regulatory Compliance FCC Regulations for Telephone Line Interconnection Appendix Fax Branding StatementMulti-Tech Systems, Inc Canadian Limitations Notice Appendix Product Safety Compliance +12 VDC, -12 VDC, +5 VDC Figure A-1. Creepage and Clearance Distances EMC, Safety and Terminal Directive Compliance European Low Voltage Directive New Zealand Modem Warning Notice Appendix B Technical Specifications 14,400, 12,000, 9600, 7200, 4800, 2400,90/K56flex, ITU V.34 extended, V.34, ITU ITU Group 3, T.4, T.30, V.21, V.27ter Appendix Fax Carrier Frequencies Hz mark, 1850 Hz space for Transmit Connectors Appendix C Ascii Conversion Chart Code HEX DEC Appendix D FLASHWINFlash Upgrade Introduction MT5634ZPX-PCI Index BBS Enable/disable V25 data calling tone S35 IndexAuto Retrain Data Fax-back service , 66 FCC Regulations , 68-81 firmware Fall-forward , 7 fallback , 7, 37 fax Tones dialing MT5634ZPX-PCI