Multi-Tech Systems MT5634ZPX-PCI

Chapter 4—Troubleshooting

Contents

Main Revision Description Contents Chapter 1Introduction and Description Chapter 2Installation Chapter 3AT Commands, S-Registers, and Result Codes Chapter 4Troubleshooting Chapter 5Warranty, Service, and Tech Support/BBS Appendix Index Page ongratulations C Features Data Fax Voice Peripiheral Component Interconnect (PCI) V.90 Support/Functions What is in Your Modem Package? How to Use This Manual Chapter 1: Introduction and Description. Chapter 4: Troubleshooting. Chapter 3: Controlling Your Modem. Chapter 2: Installing Your Modem. Typographic Conventions This manual uses the following typographic conventions: Page What Youll Need Multi-Tech supplies You supply Safety Warnings Installation Overview Configuring the MultiModem ZPX-PCI Windows 95 Plug and Play Sound Card Considerations Installing the MultiModemZPX-PCI External Connections Installing Drivers Verifying Configuration Windows 95 Plug and Play Page To Remove Previous Modem from Windows 95 Is Your MultiModemZPX-PCI Ready for Use? Operating Your MultiModemZPX-PCI Simple Operation Software Configuration Testing Data Functions Page Testing FAX Functions Other Ways to Access Microsoft Fax Testing Voice Function MultiModemZPX-PCIs Answering Machine Test Loopback Testing MultiModemZPX-PCIs Speakerphone Test Configuring Communications Software Page Remote Configuration Basic Procedure Setup Changing the Setup Password Changing the Remote Escape Character Notes: Page 34 MT5634ZPX-PCI AT Commands ATDT1028806127853500$123456789 Page Page Page Page Page Note: The &G command is not used in North America. Page Page Page Page S-Registers Note: These values may be different outside North America. Page Page Page MT5634ZPX-PCI 49 Result Codes Terse Verbose Description 50 MT5634ZPX-PCI Terse Verbose Description Page Initial Checklist Common Problems The modem does not respond to commands Page The modem dials but cannot make a connection The modem disconnects while online The modem cannot connect when answering File transfer appears slower than it should Data is being lost There are garbage characters on the monitor Fax and data software wont run at the same time Page Limited Warranty Online Warranty Registration Technical Support Recording Modem Information Service The Multi-Tech BBS To log on to the Multi-Tech BBS To Download a file Page About CompuServe About the Internet About the Multi-Tech Fax-Back Service Page Appendix A: Regulatory Compliance FCC Regulations for Telephone Line Interconnection Fax Branding Statement Canadian Limitations Notice Page Product Safety Compliance Page European Low Voltage Directive Protection Against Contact with TNV Circuit (Internal PC Cards) EMC, Safety and Terminal Directive Compliance New Zealand Modem Warning Notice Appendix B: Technical Specifications Page Page Page Appendix C: ASCII Conversion Chart CTRLCODE HEX DEC CODE HEX DEC CODEHEX DEC CODE HEX DEC Appendix D: FLASHWINFlash Upgrade Introduction FLASHWIN Page Page Index A B C Index D E F G H I L Index S T U V