Service | Multi-Tech Systems MT5634ZPX-PCI specs

5 Warranty, Service, and Tech Support

Service

If your technical support specialist decides that service is required and you are outside the USA, your local distributor of Multi-Tech products usually offers the quickest and most economical repair option. If necessary, you can send your modem to our Mounds View factory in the USA. A modem that is shipped to us from outside the USA must have a Returned Materials Authorization (RMA) and shipping instructions. To return a modem for repair from inside the USA, no RMA is required; simply send it to us freight prepaid. Include a description of the problem, return billing and shipping addresses, check or purchase order for out-of-warranty repairs, and name of the technical support specialist you spoke to, if possible.

Send modems that require repairs to the following address:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repair

If you are shipping from outside the USA, please contact our Repair Department for an RMA prior to your shipment. You can contact us by telephone at (612) 785-3500 or by fax at

(612) 785-9874.

MT5634ZPX-PCI

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Multi-Tech Systems MT5634ZPX-PCI owner manual Service, Multi-Tech Systems, Inc Woodale Drive Mounds View, MN

Contents

Model MT5634ZPX-PCI Record of Revisions MT5634ZPX -PCI Contents Technical Support Introduction Initial Checklist Common ProblemsIntroduction Limited Warranty Data is being lost Introduction and Description MT5634ZPX-PCI Introduction and Description Features Fax Peripiheral Component Interconnect PCI Optional V.8bis Sequence Support/FunctionsDownstream Rates Upstream Data Rates Digital Loss and Robbed-bit Signaling Auto Adapt What is in Your Modem Package? Appendix How to Use This Manual You type this Typographic Conventions Installation What You’ll Need Introduction Safety Warnings Installation OverviewInstallation Windows 95 Plug and Play Configuring the MultiModem ZPX-PCI Installing the MultiModemZPX-PCI External Connections Plug the telephone’s line cable intoWith the modem, insert the microphone Verifying Configuration Installing Drivers Port COM Interrupt Address Speed Select Start, Settings, and then Control Panel Is Your MultiModemZPX-PCI Ready for Use?To Remove Previous Modem from Windows Simple Operation Operating Your MultiModemZPX-PCI Software Configuration Testing Data FunctionsSelect Start, Programs, Accessories, and then HyperTerminal Connect dialog box, click Dialing Properties Testing FAX Functions Click Start, Programs, Accessories, and then WordPadMultiModemZPX-PCI’s fax capabilities Click Start, Programs, Accessories, and then HyperTerminal Testing Voice Function AT+FCLASS=8 AT+VLS=7 MultiModemZPX-PCI’s Speakerphone Test Configuring Communications Software Installation Basic Procedure Remote Configuration Changing the Setup Password Setup PKUNZIP.EXE AT Commands, S-Registers, and Result Codes AT Commands Dial AT Commands, Result Codes, and S-RegistersCommunication Standard Setting Carrier Control Hook Control Echo Command Mode CharactersDS=n Dial Stored Telephone Number Echo Online Data Characters Modulation Handshake Monitor Speaker VolumeMonitor Speaker Mode Return Online to Data Mode Result Code Selection Sr=n Set Register ValueSr? Read Register Value Result Code Format Data Carrier Detect DCD Control Modem ResetLong Space Disconnect Auto Retrain 22bis Guard Tone Control Fn Load Factory Default SettingsCommunications Mode Asynchronous Communications Mode Select Stored Configuration for Hard Reset Self-Test CommandsView Current Configuration Store Current Configuration \Kn Set Break Control \Nn Error Correction Mode Selection\Gn Modem Port Flow Control \Jn Data Buffer Control Data Calling Tone \T n Inactivity Timer\V n Protocol Result Code \X n XON/XOFF Pass-Through Enable Synchronous Buffered Mode Allowed valueSpeaker Codec Loopback Registers Minute 255 Decimal Disables, 1-255 enables Modulation50-150 Tones = disable 1 = enable Connect. Where K56flex provided=V.90/56Kflex disabled Data mode S36=5,7 LAPM, MNP, or Async MNP or Async 1-4 sets the value toSets one of three 56K operating Result Codes Connected at 52000 bps Connected at 46000 bpsConnected at 48000 bps Connected at 50000 bps Troubleshooting Initial Checklist Troubleshooting Common Problems MT5634ZPX-PCI Modem dials but cannot make a connection Modem disconnects while online Modem cannot connect when answering Data is being lost Warranty, Service, and Tech Support/BBS Limited Warranty Warranty, Service, and Tech Support Online Warranty Registration Recording Modem Information Technical Support Multi-Tech Systems, Inc Woodale Drive Mounds View, MN Service If you know the file name Multi-Tech BBSTo log on to the Multi-Tech BBS To Download a file If you don’t know the file name About the Multi-Tech Fax-Back Service About CompuServeAbout the Internet Appendix FCC Regulations for Telephone Line Interconnection Appendix a Regulatory Compliance Fax Branding Statement AppendixMulti-Tech Systems, Inc Canadian Limitations Notice Appendix +12 VDC, -12 VDC, +5 VDC Product Safety Compliance Figure A-1. Creepage and Clearance Distances European Low Voltage Directive EMC, Safety and Terminal Directive Compliance New Zealand Modem Warning Notice ITU Group 3, T.4, T.30, V.21, V.27ter Appendix B Technical Specifications14,400, 12,000, 9600, 7200, 4800, 2400, 90/K56flex, ITU V.34 extended, V.34, ITU Appendix Hz mark, 1850 Hz space for Transmit Fax Carrier Frequencies Connectors Code HEX DEC Appendix C Ascii Conversion Chart Introduction Appendix D FLASHWINFlash Upgrade MT5634ZPX-PCI Index BBS Data Enable/disable V25 data calling tone S35Index Auto Retrain Fall-forward , 7 fallback , 7, 37 fax Fax-back service , 66 FCC Regulations , 68-81 firmware Tones dialing MT5634ZPX-PCI