Introduction, Initial Checklist | Multi-Tech Systems MT5634ZPX-PCI

Owner’s Manual

Introduction

This chapter covers common problems you may have with your modem and how to solve them. Your MultiModemZPX-PCI was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. Begin with the checklist (below) to make sure all hardware is connected properly. Then review the common problems for recommendations on what to change.

Initial Checklist

Always begin with the following checklist to make sure all hardware is properly connected and that the modem is set up properly.

•Make sure you are running the Microsoft Windows 95 or Windows 98 operating system. This modem will not run properly with other operating systems.

•Make sure the COM port you chose during setup matches the COM port set in your communications software. See Chapter 2.

•Check that the phone cord between the modem’s LINE jack and the wall jack is undamaged and firmly connected to both.

•If you connected a telephone to your modem, check that the phone cord between the modem’s PHONE jack and the telephone is undamaged and firmly connected to both.

•If you connected a microphone to your modem, check the connection of the microphone plug to the modem’s MIC IN jack.

•If you connected speakers to your modem, check the connection of the speaker plug to the modem’s LINE OUT jack.

•Retry whatever action was not working.

•If it still does not work, check the following section for a description and possible solution of your problem.

•If you don’t find your problem listed in this chapter, see Chapter 5 to learn how to reach our technical support technicians via our toll-free telephone number, the Internet, or CompuServe. Don’t forget to fill out the information in Recording Modem Information in Chapter 5 before contacting a technical support technician.

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Multi-Tech Systems MT5634ZPX-PCI owner manual Introduction, Initial Checklist

Contents

Model MT5634ZPX-PCI MT5634ZPX -PCI Record of Revisions Contents Introduction Initial Checklist Common Problems Introduction Limited WarrantyData is being lost Technical Support Introduction and Description MT5634ZPX-PCI Features Introduction and Description Peripiheral Component Interconnect PCI Fax Support/Functions Downstream RatesUpstream Data Rates Optional V.8bis Sequence What is in Your Modem Package? Digital Loss and Robbed-bit Signaling Auto Adapt How to Use This Manual Appendix Typographic Conventions You type this Installation Introduction What You’ll Need Installation Overview Safety WarningsInstallation Configuring the MultiModem ZPX-PCI Windows 95 Plug and Play Installing the MultiModemZPX-PCI Plug the telephone’s line cable into External ConnectionsWith the modem, insert the microphone Installing Drivers Verifying Configuration Port COM Interrupt Address Speed Is Your MultiModemZPX-PCI Ready for Use? Select Start, Settings, and then Control PanelTo Remove Previous Modem from Windows Operating Your MultiModemZPX-PCI Simple Operation Testing Data Functions Software ConfigurationSelect Start, Programs, Accessories, and then HyperTerminal Connect dialog box, click Dialing Properties Click Start, Programs, Accessories, and then WordPad Testing FAX FunctionsMultiModemZPX-PCI’s fax capabilities Testing Voice Function Click Start, Programs, Accessories, and then HyperTerminal MultiModemZPX-PCI’s Speakerphone Test AT+FCLASS=8 AT+VLS=7 Configuring Communications Software Installation Remote Configuration Basic Procedure Setup Changing the Setup Password PKUNZIP.EXE AT Commands, S-Registers, and Result Codes AT Commands AT Commands, Result Codes, and S-Registers Communication Standard SettingCarrier Control Dial Echo Command Mode Characters DS=n Dial Stored Telephone NumberEcho Online Data Characters Hook Control Monitor Speaker Volume Monitor Speaker ModeReturn Online to Data Mode Modulation Handshake Sr=n Set Register Value Sr? Read Register ValueResult Code Format Result Code Selection Modem Reset Long Space DisconnectAuto Retrain Data Carrier Detect DCD Control Fn Load Factory Default Settings Communications ModeAsynchronous Communications Mode 22bis Guard Tone Control Self-Test Commands View Current ConfigurationStore Current Configuration Select Stored Configuration for Hard Reset \Nn Error Correction Mode Selection \Gn Modem Port Flow Control\Jn Data Buffer Control \Kn Set Break Control \T n Inactivity Timer \V n Protocol Result Code\X n XON/XOFF Pass-Through Data Calling Tone Allowed value Enable Synchronous Buffered ModeSpeaker Codec Loopback Registers Decimal Disables, 1-255 enables Modulation 50-150Tones Minute 255 Connect. Where K56flex provided =V.90/56Kflex disabledData mode = disable 1 = enable 1-4 sets the value to S36=5,7 LAPM, MNP, or Async MNP or AsyncSets one of three 56K operating Result Codes Connected at 46000 bps Connected at 48000 bpsConnected at 50000 bps Connected at 52000 bps Troubleshooting Initial Checklist Common Problems Troubleshooting MT5634ZPX-PCI Modem dials but cannot make a connection Modem disconnects while online Modem cannot connect when answering Data is being lost Warranty, Service, and Tech Support/BBS Limited Warranty Online Warranty Registration Warranty, Service, and Tech Support Technical Support Recording Modem Information Service Multi-Tech Systems, Inc Woodale Drive Mounds View, MN Multi-Tech BBS To log on to the Multi-Tech BBSTo Download a file If you know the file name If you don’t know the file name About CompuServe About the Multi-Tech Fax-Back ServiceAbout the Internet Appendix Appendix a Regulatory Compliance FCC Regulations for Telephone Line Interconnection Appendix Fax Branding StatementMulti-Tech Systems, Inc Canadian Limitations Notice Appendix Product Safety Compliance +12 VDC, -12 VDC, +5 VDC Figure A-1. Creepage and Clearance Distances EMC, Safety and Terminal Directive Compliance European Low Voltage Directive New Zealand Modem Warning Notice Appendix B Technical Specifications 14,400, 12,000, 9600, 7200, 4800, 2400,90/K56flex, ITU V.34 extended, V.34, ITU ITU Group 3, T.4, T.30, V.21, V.27ter Appendix Fax Carrier Frequencies Hz mark, 1850 Hz space for Transmit Connectors Appendix C Ascii Conversion Chart Code HEX DEC Appendix D FLASHWINFlash Upgrade Introduction MT5634ZPX-PCI Index BBS Enable/disable V25 data calling tone S35 IndexAuto Retrain Data Fax-back service , 66 FCC Regulations , 68-81 firmware Fall-forward , 7 fallback , 7, 37 fax Tones dialing MT5634ZPX-PCI