Owner’s Manual

Technical Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call

(800)972-2439 (USA and Canada) or (612) 785-3500 (local and international). Record modem information in the spaces provided below and have it available when you call. If your modem requires service, the tech support specialist will guide you on how to send in your modem.

Recording Modem Information

Record the following information on your Multi-Tech modem. This helps Tech Support in answering your questions.

Model no.: _____________________________________________

Serial no.: _____________________________________________

Firmware version: _______________________________________

Software version: _______________________________________

COM port no.: __________________________________________

IRQ setting: ____________________________________________

The modem model and serial numbers are silk-screened on your modem. The software versions are printed on the diskette labels. Type ATI1<cr> in terminal mode to display the modem firmware version.

Note the status of your modem in the space provided before calling tech support. This includes screen messages, diagnostic test results, problems with a specific application, etc.

_________________________________________________________

_________________________________________________________

_________________________________________________________

_________________________________________________________

_________________________________________________________

62

MT5634ZPX-PCI

Page 62
Image 62
Multi-Tech Systems MT5634ZPX-PCI owner manual Technical Support, Recording Modem Information