8.7Preparation before Phone Call
When you have any question or desire to contact us on the occurrence of a fault or error on the unit, do the following preparations before calling us:
•Write down the failure or fault status and questions.
•Write down the configuration of the peripherals connected to the host unit and the software products used in the additional disk enclosure.
•Keep this manual, the manuals on the peripherals connected to the host unit, and the manuals of used software products.
8.8Service and Support
If you have any question on this product or attached software, contact your service representative.
8.9Unit Life/Repair Service Period
The service life of the additional disk enclosure and the repair service period after stopping of the production are as shown below.
•Service life of the additional disk enclosure: 5 years (*1)
•Extended life after overhaul: 2 years (*2)
•Repair service period: 5 years after stopping of the production
Note that the following additional disk enclosure may not be repaired:
•Unit damaged due to dropping, incorrect handling, etc.
•Unit modified by the customer
•Unit which has reached the end of its useful life
•Unit damaged by a natural disaster (e.g., earthquake, lightning, or fire) or by an external factor (e.g., incident)
*1 The repair service is not available for the additional disk enclosure that has reached its service life.
Be sure to make a hardware maintenance contract, and get the additional disk enclosure to be overhauled (at a cost).
*2 Even if the additional disk enclosure is overhauled when it is 5 years old, the repair service is no longer available when it becomes 7 years old.
8.10 Disposal of Additional Disk Enclosure
Dispose of the additional disk enclosure according to local ordinance. Contact your local government for details.
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