Troubleshooting the Web Configuration Interface

If any of these conditions does not occur, see the table below:

Table 5-1. Basic Troubleshooting with LEDs

Problem	Action

Power LED is off.	If the Power and other LEDs are off when your gateway is turned on:
	• Make sure that the power cord is properly connected to your gateway
	and that the power supply adapter is properly connected to a
	functioning power outlet.
	• Check that you are using the 12VDC power adapter supplied by
	NETGEAR for this product.
	If the error persists, you have a hardware problem and should contact
	technical support.

All LEDs stay on when the	• Clear the gateway’s configuration to factory defaults. This will set the
gateway is turned on.	gateway’s IP address to 192.168.0.1. This procedure is explained in
	“Restoring Factory Default Configuration Settings” on page 4-8.
	• If the error persists, you might have a hardware problem and should
	contact technical support.

LAN LEDs are off, but ports	Check the following:
are connected.	• Make sure that the Ethernet cable connections are secure at the
	gateway and at the hub or PC.
	• Make sure that power is turned on to the connected computer.
	• Be sure you are using the correct cable:
	When connecting the gateway use the cable that was supplied.

If you are unable to access the gateway’s Web Configuration interface from a PC on your local network, check the following:

•Check the Ethernet connection between the PC and the gateway as described in the previous section.

5-2	Troubleshooting

1.0, November 2006