NETGEAR DGND3300 user manual Chapter Troubleshooting, Quick Tips, Recommendation Instructions

RangeMax Dual Band Wireless-N Modem Router DGND3300 User Manual

Chapter 7

Troubleshooting

This chapter provides information about troubleshooting your RangeMax Dual Band Wireless-N Modem Router. After each problem description, instructions are provided to help you diagnose and solve the problem. As a first step, review the Quick Tips.

Tip: NETGEAR provides helpful articles, documentation, and the latest firmware updates at http://www.netgear.com/support.

This chapter includes the following sections:

•Quick Tips

•“Troubleshooting with the LEDs” on page 7-2

•“Cannot Access the Internet” on page 7-5

•“Troubleshooting a Network Using the Ping Utility” on page 7-7

•“Problems with Date and Time” on page 7-9

•“Wireless Connectivity” on page 7-9

Quick Tips

This section describes tips for troubleshooting some common problems.

Table 7-1. Quick Tips

Recommendation	Instructions
You can turn off the dome lights for the	Tap the dome to turn off the lights. These lights identify the
modem router.	activity of the eight internal antennas, flashing to show which
	combination of antennas is receiving the strongest signals.
Be sure to restart your network in this	1.	Unplug the modem router.
sequence.
	1.	Turn off the computers.
	2.	Plug in the modem router. Wait 1 minute.
	3.	Turn on the computers.

Troubleshooting 7-1

v1.0, March 2009