Chapter 5 Initializing the CallPilot Mini/CallPilot 150 43

Initializing CallPilot 150 using a telephone

To initialize CallPilot 150 you need to:

determine the CallPilot 150 Feature Codes

configure the CallPilot 150 initial parameters

Note: You cannot initialize the CallPilot Mini using a telephone. To initialize a CallPilot Mini, use CallPilot Manager.

If you initialized CallPilot 150 using CallPilot Manager, you do not need to initialize CallPilot 150 using a telephone.

Determining CallPilot 150 Feature Codes

Default Feature Codes are assigned to CallPilot 150 by the Norstar system. These default codes are listed in Table 15. When these default Feature Codes are used by other Norstar applications, the Norstar system assigns Feature Codes between 900 and 999 to CallPilot 150. These codes might not be assigned in sequential order. Record the assigned Feature Codes on Table 15.

Table 15 Assigned Feature Codes

Feature Code name

Default

Number

Used By

 

 

 

 

Agent Login

≤·‚›

≤·_____ _____

Call Center only

Busy Mode

≤·‚°

≤·_____ _____

Call Center only

Queue Status

≤·‚·

≤·_____ _____

Call Center only

Leave Message

≤·°‚

≤·_____ _____

Call Center and Voicemail

Open Mailbox

≤·°⁄

≤·_____ _____

Call Center and Voicemail

Operator/Service Control

≤·°¤

≤·_____ _____

Call Center and Voicemail

System Administration

≤·°‹

≤·_____ _____

Call Center and Voicemail

Call Forward to Voicemail

≤·°›

≤·_____ _____

Call Center and Voicemail

CallPilot DN

≤·°fi

≤·_____ _____

Call Center and Voicemail

Transfer to Voicemail

≤·°fl

≤·_____ _____

Call Center and Voicemail

Interrupt

≤·°‡

≤·_____ _____

Call Center and Voicemail

Name Dial

≤·°°

≤·_____ _____

Call Center and Voicemail

Record Call

≤·°·

≤·_____ _____

Call Center and Voicemail

 

 

 

 

Follow this procedure to determine CallPilot Feature Codes:

1Press ≤·•⁄on a two-line display telephone.

2Record the Feature Code for the first feature used by CallPilot in Table 15 and on the CallPilot Programming Record or the Call Center Programming Record.

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide

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Nortel Networks P0990474 03 manual Initializing CallPilot 150 using a telephone, Determining CallPilot 150 Feature Codes

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