64Chapter 10 Troubleshooting

If there is no response, this indicates that CallPilot 150 is not functioning. Refer to “CallPilot Mini/CallPilot 150 does not function at all” on page 64.

If CallPilot 150 responds with the appropriate prompt, there is a communication problem on the serial port. Continue with the steps in this procedure until you find the problem.

2Ensure the RS-232 terminal communication parameters are set to 9600 baud/ 8 data bits/1 stop bit/no parity/no flow control. For instructions about setting these parameters, refer to the manual supplied with the terminal.

3Check the RS-232 cable. Ensure it is connected to the serial port on CallPilot Mini/ CallPilot 150 and to the serial port on the terminal.

4Reset the terminal (or terminal emulation software).

5On the RS-232 cable, use a multi-tester to check the continuity of the pins:

pin 2 - pin 2

pin 3 - pin 3

pin 7 - pin 7

If any check fails, replace the cable.

6Use a different terminal.

7If there is still a problem, reboot the CallPilot Mini/CallPilot 150 system. If there is no improvement call your support line.

CallPilot Mini/CallPilot 150 does not function at all

CallPilot Mini/CallPilot 150 is not functioning when there is no response from the terminal, or the Feature Codes do not appear on the telephone display.

1Check the LEDs.

If LED 1 is blinking quickly, the Bootloader has encountered an error. Check that the Feature Cartridge is installed in the bottom PCMCIA slot.

If LED 1 and LED 2 are blinking quickly, the Power-on Diagnostics have failed. Refer to “The Power-on Diagnostics fail” on page 65.

2Make sure that no one is logged into the Norstar Remote Utilities application. If someone is, have the person exit from Norstar Remote Utilities and then restart CallPilot 150. After CallPilot 150 has started up, the person can start Norstar Remote Utilities again.

Note: If you are troubleshooting a CallPilot Mini, skip step 2.

3Check to ensure the:

TCM port is connected to the CallPilot Mini/CallPilot 150

the Power Indicator light is lit

power supply cord is plugged into the AC socket

P0990474 03

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Nortel Networks P0990474 03 manual CallPilot Mini/CallPilot 150 does not function at all, Troubleshooting

P0990474 03 specifications

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