32Chapter 5 Initializing the CallPilot Mini/CallPilot 150

Assigning ACD Agents

All of the steps below are performed on the Meridian 1 PBX using a terminal connection.

1At the main prompt type, LD 11.

2Respond to the prompts according to Table 10.

Note: For any of the prompts not listed in the table below, press the Enter key to accept the default value.

Table 10 Assigning ACD Agents

Prompt

Response

Comment

 

 

 

REQ

NEW

 

 

 

 

TYPE

2616

 

 

 

 

TN

4 0

Type one of the Terminals Numbers (TNs) assigned to CallPilot Mini.

 

 

The TN shown (4 0) is an example only.

 

 

 

DES

AGENT1

Type a name for this agent.

 

 

The name shown (AGENT1) is an example only.

 

 

 

CLS

FLXA VCE WTA

 

 

CNDA DNDD

 

 

 

 

KEY 00

ACD 5666 0 5701

Type the ACD Queue number of the ACD Queue assigned to CallPilot

 

 

Mini. In the example shown, 5666 is the ACD Queue number.

 

 

Type the Agent Position ID number. You can enter any unique ID

 

 

number. In the example shown, 5701 is the Agent Position ID number.

 

 

 

KEY 01

SCR 5801

Type the Outbound Dial DN. You can use any unique DN.

 

 

In the example shown, 5801 is the Outbound Dial DN.

 

 

 

KEY 02

AO3

 

 

 

 

KEY 03

TRN

 

 

 

 

KEY 04

NRD

 

 

 

 

KEY 05

MIK

 

 

 

 

KEY 06

MCK

 

 

 

 

Note: For more information about how to add agents to an ACD Queue, refer to the documentation that came with your Meridian 1 PBX.

P0990474 03

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Nortel Networks P0990474 03 manual Assigning ACD Agents

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