54Chapter 8 Backing up and restoring CallPilot
Before you backup the CallPilot information, make sure you have enough disk space available on the disk you are using to store the backup information. Table 16 shows the maximum amount of disk space required for each backup.
Table 16 Maximum disk space required to backup CallPilot Mini/CallPilot 150
Type of CallPilot system | Maximum disk space required | |
|
| |
CallPilot Mini/CallPilot 150 | 85 MB | |
|
| |
CallPilot Mini/CallPilot 150 (with | 180 MB | |
optional message storage upgrade) | ||
| ||
|
|
Caution: Do not use CallPilot Manager to perform any administrative tasks while a backup is in progress. If you use CallPilot Manager to make a change during a backup, the CallPilot Mini/CallPilot 150 can become corrupted and inoperable.
To help prevent other people from making changes during a backup, inform anyone with administrative privileges that you are doing a backup and that they should not access CallPilot Manager until the backup is completed.
To back up the CallPilot information:
1Start your web browser.
2Log on to CallPilot Manager.
3Click the Operations heading.
4Click the Backup/Restore link.
5Click the Proceed button.
Note: When you click the Proceed button to start a back up, the CallPilot Mini/ CallPilot 150 shuts down and drops all of the users accessing CallPilot. This includes users accessing their mailboxes, callers leaving a message and callers waiting in Call Center Skillsets.
Make sure that there is no one using the CallPilot Mini/CallPilot 150 before you start the back up. For information about how to determine if the CallPilot ports are busy, refer to “Programming CallPilot 150 DNs to memory buttons” on page 84.
6Close your web browser window.
Note: To ensure proper operation, you must close the web browser window.
7Create a directory on your computer where you want to store the CallPilot information.
8Start the CallPilot Backup and Restore Utility (CallPilotBRU.exe). The CallPilot Backup/Restore Utility screen appears.
