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Glossary

Administration

The tasks involved in maintaining Mailboxes, Greetings, Skillsets, Agents and System configuration.

Agent

An agent is a person who is assigned to answer calls for one or more Skillsets in a Call Center.

Alarms

Messages sent by CallPilot indicating that something requires the system administrator’s attention.

Alternate language

The second language CallPilot can be programmed to operate in.

Baud rate

A unit of measurement of data processing speed. It is approximately equivalent to Bits Per Second (BPS). Typical baud rates are 300, 1200, 2400, 4800, and 9600.

Bit

An abbreviation for binary digit. A bit is the smallest unit of information recognized by the computer. A bit has one of two values (0 or 1) to indicate off or on.

Byte

The amount of space required to store a single character. One byte equals eight bits.

Call Center

The Call Center Software receives, holds and routes calls to agents in a call center.

CCR (Custom Call Routing)

Call Paths that let callers select options to direct their calls along paths you create.

Central office line

The telephone lines that connect the Norstar KSU or Meridian 1 PBX to the Public Switched Telephone Network (PSTN).

CLID

Caller Line Identification.

Company Directory

An internal list containing the names of users with initialized mailboxes designated to appear in the directory.

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide

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Nortel Networks P0990474 03 manual Glossary

P0990474 03 specifications

Nortel Networks P0990474 03 is a significant component in the realm of telecommunications, particularly in the area of networking solutions. This device is recognized for its robust engineering, which caters to a wide range of networking needs. As part of Nortel's extensive portfolio, it showcases the company's dedication to providing high-quality technology that meets the evolving demands of businesses.

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In conclusion, the Nortel Networks P0990474 03 is a versatile, scalable, and secure networking device that stands out in the telecommunications landscape. Its ability to adapt to various network environments while delivering top-notch performance and reliability makes it an invaluable asset for businesses looking to enhance their networking capabilities.