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Polycom 1725-30965-001 Troubleshooting, Power and Startup, Symptom Problem Corrective Action

Models: IP 5000 1725-30965-001

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User Guide for the Polycom® SoundStation® IP 5000 Phone

Troubleshooting

The following tables contain general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 5000 conference phone. The tables list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take. Problems are grouped as follows:

•Power and Startup on page 35

•Controls on page 36

•Access to Screens and Systems on page 37

•Calling on page 37

•Displays on page 38

•Audio on page 39

•Overall Functioning on page 39

•Productivity Suite on page 39

To obtain more detailed troubleshooting information, you can access certain menus on your phone that test your phone hardware (see Testing Phone Hardware on page 40).

If you require more information or assistance, contact your system administrator.

Power and Startup

Symptom	Problem	Corrective Action

The display shows “Network Link	The network cable isn’t properly	Try the following:
is Down.”	connected.	• Check the cable termination at the
		switch or hub (furthest end of the
		cable from the phone).
		• Check that the switch or hub is
		operational (flashing link/status
		lights).
		• Verify that the LAN port is active.
		Press	, and then select
		Status > Network > Ethernet. From
		the Ethernet screen, scroll to
		LAN port and verify that it’s Active.

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Polycom 1725-30965-001, IP 5000 manual Troubleshooting, Power and Startup, Symptom Problem Corrective Action

Contents

User Guide for Polycom SoundStation IP 5000 Phone Trademark Information Contents User Guide for the Polycom SoundStation IP 5000 Phone Before You Use Your Phone Registering the PhoneDisplay Screen Using the KeypadIndicators Line Call Icon Phone Status IndicatorsIcon Line or Call State Description If you want to Then do this Navigating Menus and CallsEntering Data and Enabling Items Tips for Using a Conference Phone Calling and Answering Answering CallsPlacing Calls Calling by Entering a Phone Number To view this call list Press this arrow key Press While Your Phone Rings Ending CallsRejecting Calls While Your Phone Rings During Calls Forwarding Calls While Your Phone RingsHolding and Resuming Calls Transferring Calls ActiveConference screen displays Hosting Conference CallsHolding and Resuming Conferences Forwarding Calls Changing the Way Calls are AnsweredRejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not DisturbWorking with Call Lists Viewing Call Lists Editing Call List Entries Clearing Call List EntriesWorking with Contact Directory Searching Contact DirectoryUpdating Contact Directory To add a Contact Directory entry manually To add a Contact Directory entry from a call list You can delete an entry in the Contact Directory Searching Corporate Directory Working with Corporate DirectoryControlling What is Heard Saving Corporate Directory Search ResultsChanging the Ring Tone Setting Unique Ring Tones for Contacts Changing the Speaker VolumeChanging the Ringer Volume Customizing the Phone Display Muting the MicrophoneChanging the Language Changing the Time and Date Display Changing the Time and Date Order Changing the Backlight Changing the Screen ContrastPress , and then select Settings Basic Backlight Intensity Status Network Ethernet. From TroubleshootingPower and Startup Symptom Problem Corrective ActionFunctioning on ControlsCalling Access to Screens and SystemsScreen Contrast on DisplaysProductivity Suite Settings Basic Restart PhoneAudio Overall FunctioningTesting Phone Hardware Service Agreements Governing LawLimitations of Liability Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or PeripheralSafety and Compliance Polycom SoundStation IP 5000 Menu Structure From previous End-User License Agreement for Polycom Software Support Services Limitation of Liability Miscellaneous