User Guide for the Polycom® SoundStation® IP 5000 Phone

Controls

Symptom

Problem

Corrective Action

 

 

 

 

The dial pad doesn’t work.

The dial pad on the phone

Try the following:

 

 

doesn’t respond.

Check for a response from other

 

 

feature keys or from the dial pad.

 

 

Place a call to the phone from a known

 

 

working telephone. Check for display

 

 

updates.

 

 

 

Check if the LAN port is active.

 

 

Press

, and then select

 

 

Status > Network > Ethernet. From

 

 

the Ethernet screen, scroll to

 

 

LAN port and verify that it’s Active.

 

 

Check the termination at the switch or

 

 

hub end of the network LAN cable.

 

 

Ensure that the switch/hub port is

 

 

operational (if it isn’t accessible,

 

 

contact your system administrator).

 

 

Restart the phone (see Overall

 

 

Functioning on page 39).

 

 

(Before restarting your phone, contact

 

 

your system administrator. Your

 

 

system administrator may want to

 

 

troubleshoot the phone in more detail

 

 

before restarting the phone and

 

 

losing current status information.)

 

 

 

 

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Polycom IP 5000, 1725-30965-001 manual Controls, Functioning on