Access to Screens and Systems, Calling | Polycom 1725-30965-001

	User Guide for the Polycom® SoundStation® IP 5000 Phone
Access to Screens and Systems

Symptom	Problem	Corrective Action

There is no response when you	The phone isn’t in an active	Try the following:
press a feature key.	state.	• Press the keys more slowly.
		• Press the keys more slowly.
		• Call the phone to confirm that inbound
		call display and ringing is normal. If
		successful, try to press feature keys
		within the call to access certain
		screens (for example, the Directory
		screens).
		• To confirm the line is actively
		registered to the call server,
		press	, and then select
		Status > Lines. From the Line
		Information screen, verify that your
		phone line is registered.
		• To attempt re-registration with the call
		server, reboot the phone. For more
		information, see your system
		administrator.

The display shows “Network Link	The network cable isn’t properly	See Power and Startup on page 35.
is Down.”	connected.

Calling

Symptom	Problem	Corrective Action

There is no dial tone.	Power isn’t correctly applied to	Verify that power is correctly applied to the
	the phone.	phone:
		• Check that the display is illuminated.
		• Ensure the network cable is inserted
		properly on the underside of the
		phone. (Try unplugging and
		re-inserting the cable.)

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Polycom 1725-30965-001, IP 5000 manual Access to Screens and Systems, Calling

Contents

User Guide for Polycom SoundStation IP 5000 Phone Trademark Information Contents User Guide for the Polycom SoundStation IP 5000 Phone Before You Use Your Phone Registering the Phone Display Screen Using the Keypad Indicators Line Call Icon Phone Status Indicators Icon Line or Call State Description If you want to Then do this Navigating Menus and Calls Entering Data and Enabling Items Tips for Using a Conference Phone Placing Calls Calling and AnsweringAnswering Calls Calling by Entering a Phone Number To view this call list Press this arrow key Press Rejecting Calls While Your Phone Rings While Your Phone RingsEnding Calls Holding and Resuming Calls During CallsForwarding Calls While Your Phone Rings Transferring Calls ActiveConference screen displays Hosting Conference Calls Holding and Resuming Conferences Forwarding Calls Changing the Way Calls are Answered Rejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not Disturb Working with Call Lists Viewing Call Lists Editing Call List Entries Clearing Call List Entries Updating Contact Directory Working with Contact DirectorySearching Contact Directory To add a Contact Directory entry manually To add a Contact Directory entry from a call list You can delete an entry in the Contact Directory Searching Corporate Directory Working with Corporate Directory Changing the Ring Tone Controlling What is HeardSaving Corporate Directory Search Results Changing the Ringer Volume Setting Unique Ring Tones for ContactsChanging the Speaker Volume Changing the Language Customizing the Phone DisplayMuting the Microphone Changing the Time and Date Display Changing the Time and Date Order Changing the Backlight Changing the Screen Contrast Press , and then select Settings Basic Backlight Intensity Power and Startup TroubleshootingSymptom Problem Corrective Action Status Network Ethernet. From Functioning on Controls Calling Access to Screens and Systems Screen Contrast on Displays Audio Settings Basic Restart PhoneOverall Functioning Productivity Suite Testing Phone Hardware Limitations of Liability Service AgreementsGoverning Law Exclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral Modifications Safety and Compliance Polycom SoundStation IP 5000 Menu Structure From previous End-User License Agreement for Polycom Software Support Services Limitation of Liability Miscellaneous