User Guide for the Polycom® SoundStation® IP 5000 Phone
Using the Keypad
You use the keypad on the phone to handle calls, adjust the volume, redial numbers, navigate screens, enter data, and select options.
Select specific
Enter special characters (when in uppercase or lowercase mode)
Place, answer, or end calls
Redial the last call you placed
Mute the microphone audio from being heard at the far end of the call. Toggle the key to
turn the microphone on or off 
Enter special characters. Press once (or twice quickly if in numerical mode) for a dot
Enter special characters and spaces. Press three times quickly (when in uppercase or lowercase mode) for a blank space
Access features, settings, and configuration information; Exit the current screen and return to the idle screen
Scroll through menus and fields (up or down arrow key); Select menu items (right arrow key);
Return to the previous menu (left arrow key);
Enable features (right arrow key);
View speed dial information (up arrow key), received calls (left arrow key), missed calls (down arrow key), and placed calls (right arrow key)
Select menu items; Enable or disable menu items
Increase or decrease the sound of the speaker and ringer
Enter numbers, letters, spaces, and special characters; Select menu items.
Enter special characters. Press once (or twice quickly if in numerical mode) for @
Display Screen
The idle screen displays the phone’s directory number and the current date and time. The icon that displays to the left of the directory number indicates the line or call status.
If you have messages, missed calls, or have enabled a certain feature (for example, call forwarding or Do Not Disturb), the idle screen displays a notification next to the directory number. If you have more than one notification, the phone displays a scrolling notification.
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